Fix Android Work Profile Shows Noncompliant in Microsoft Intune
Question details
The user's Android device appears as noncompliant in Microsoft Intune even though Microsoft Defender reports a low risk level and no issues.
- Product
- Microsoft Intune
- Device & OS
- Android
- Scenario
- Monitoring device compliance and risk synchronization on an Android Work Profile.
- Observed behavior
- The device is incorrectly flagged as noncompliant in Intune, and removing then re-adding the device does not resolve the risk synchronization issue.
Before seeking further support, gather your device specifications, Intune policy details, and current Defender risk-status without exposing sensitive corporate information.
Consult Microsoft Defender for Endpoint Documentation and Community
Since standard troubleshooting like re-enrolling the device does not force a correct risk synchronization, escalating to Microsoft's specialized resources is recommended.
Risk synchronization issues between Microsoft Defender for Endpoint and Intune on Android often require backend checks or specific policy adjustments that go beyond basic device resets.
Visit the Microsoft Learn portal and review the documentation for Microsoft Defender for Endpoint on Android to ensure all prerequisites and policies are correctly configured.
Note down your Android device model, OS version, applied Intune policies, and the exact risk-status displayed in the Microsoft Defender app.
Navigate to the Microsoft Defender for Endpoint tech community (techcommunity.microsoft.com) and post your compiled details for specialized assistance from Microsoft experts.
Experience Seamless Productivity with WPS Office on Android
If enterprise policy issues are preventing you from using Microsoft apps seamlessly on your device, WPS Office serves as a fantastic, free, and lightweight alternative. It provides a familiar user interface and flawless compatibility with all your essential document formats.
- 1. Download the app: Install WPS Office for free from the Google Play Store on your Android device.
- 2. Open your files: Directly open your existing DOCX, XLSX, and PPTX files with perfect formatting retention.
- 3. Edit and share: Use the all-in-one editor to modify your documents and share them easily from your mobile device.
Frequently Asked Questions
Why is my Android device showing as noncompliant in Intune?
This usually happens when specific Intune compliance policies are not met, or when there is a risk synchronization delay between Microsoft Defender for Endpoint and Intune reporting.
Does removing and re-adding the Work Profile fix compliance issues?
It might resolve minor enrollment glitches, but if the issue stems from a persistent Defender risk synchronization error, simply removing and re-adding the device often fails to fix the root cause.
How can I check the Defender risk status on my Android device?
Open the Microsoft Defender app within your Android Work Profile. The app's main dashboard will display your current device risk level and alert you to any detected security issues.
