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How to Fix Unable to Re-enroll Android Device in Microsoft Intune EMM

Guest Writer Oct 1, 2026 869 views

Question details

The user cannot re-enroll their Android device in Microsoft Intune EMM after the work profile was removed or the Intune Company Portal app was uninstalled.

How to Fix Unable to Re-enroll Android Device in Microsoft Intune EMM

Product: Microsoft Intune EMM
Device & OS: Android
Scenario: Attempting to reinstall the Intune Company Portal app to set up a new organizational work profile.
Observed behavior: Reinstalling the application fails to automatically create a new work profile or redirect the user to the organization's Intune enrollment page.

Before you start

Ensure you have the contact information for your organization's IT administrator handy, as resolving backend enrollment issues typically requires elevated administrative access.

Solution 1Recommended

Contact Your IT Administrator to Clear Old Device Records

This is the most common and effective solution. The IT administrator must remove the old device record from the Intune backend before you can initiate a fresh enrollment.

When an Android work profile is removed locally without properly unenrolling from the Microsoft Intune service, the backend server still recognizes the device as managed. This prevents the creation of a new work profile. Your organization's IT team must manually intervene to clear this state.

Contact Support

Reach out to your organization's IT helpdesk or Intune administrator and explain that you are unable to re-enroll your Android device.

Request Record Removal

Ask the IT administrator to locate your old Android device record in the Microsoft Endpoint Manager admin center and delete it.

Wait for Synchronization

Once the administrator confirms the deletion, wait a few minutes for the Intune backend servers to sync the changes.

Reinstall and Enroll

Download the Intune Company Portal app from the Google Play Store, sign in with your corporate credentials, and follow the prompts to create a new work profile.

Contact Your IT Administrator to Clear Old Device Records

Administrative Action Required: You cannot perform this record deletion from your Android device. It requires access to the Microsoft Endpoint Manager admin portal.

Solution 2

Seek Assistance on the Microsoft Q&A Intune Community

If you are an IT administrator or facing an unusual enrollment bug, the official Microsoft Q&A community is the best place to find expert technical guidance.

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Frequently Asked Questions

Why does my Android device fail to create a new work profile?

This usually happens when remnants of an old work profile or previous Intune enrollment still exist on the backend server. The Intune system prevents a new profile creation until the old device record is properly cleared by your IT admin.

Can I manually delete the old Intune device record myself?

No, only an authorized IT administrator with access to the Microsoft Endpoint Manager admin center can safely delete organizational device records and reset your enrollment status.

How do I completely remove a broken work profile on my Android device?

Go to your Android Settings, select 'Passwords & accounts' or 'Accounts', locate the 'Work' tab, and tap 'Remove work profile'. This clears the local corporate data before you attempt re-enrollment.

Will simply uninstalling the Company Portal app fix enrollment issues?

Uninstalling the app alone often isn't enough if the device is still registered in your company's Intune backend. You must ensure both the local work profile is removed and the backend device record is deleted by your IT department.

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