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How to Fix Invalid Enrollment Profile When Enrolling iPads with Intune

Elise Williams Oct 1, 2026 868 views

Question details

The user needs to resolve an invalid enrollment profile error encountered while enrolling an iPad into Microsoft Intune.

Product: Microsoft Intune
Device & OS: iPadOS
Scenario: Enrolling an iPad device into a corporate network via Microsoft Intune and Apple Configurator.
Observed behavior: An 'invalid enrollment profile' error appears on the iPad, preventing successful device management and setup.

Before you start

Ensure you have administrator access to the Microsoft Intune Admin Center and your Apple Business Manager portal before troubleshooting.

Solution 1Recommended

Verify Apple MDM Push Certificate and Enrollment Tokens

Check for expired or incorrectly configured Apple MDM certificates and tokens, which are the most common causes of enrollment failures.

A valid Apple MDM Push certificate is required for Intune to manage iOS/iPadOS devices. If this certificate or the enrollment token expires, the enrollment profile will be flagged as invalid.

Access Intune Admin Center

Check MDM Push Certificate

Navigate to 'Devices' > 'iOS/iPadOS' > 'iOS/iPadOS enrollment'. Select 'Apple MDM Push certificate' and verify that its status is active and not expired.

Inspect Enrollment Tokens

Go to 'Enrollment program tokens' and ensure your Apple enrollment tokens are properly synced and valid.

Renew and Re-sync

If any certificate or token is expired, renew it via the Apple Push Certificates Portal, re-upload it to Intune, and manually trigger a token sync.

Verify Apple MDM Push Certificate and Enrollment Tokens

Token Sync Delay: It may take up to 15 minutes for token sync changes to fully propagate between Apple and Microsoft Intune.

Solution 2

Confirm Enrollment Profile Assignment and Settings

Ensure the iPad is assigned to the correct Automated Device Enrollment (ADE) profile that supports Apple Configurator.

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Frequently Asked Questions

Why does my iPad say the enrollment profile is invalid?

This usually occurs if the Apple MDM Push certificate has expired, the Apple enrollment token is out of sync, or the device is assigned to an incompatible profile in Microsoft Intune.

How do I force sync Apple Configurator with Microsoft Intune?

In the Intune Admin Center, navigate to Devices > iOS/iPadOS enrollment > Enrollment program tokens, select your active token, and click 'Sync' to manually force a synchronization with Apple's servers.

Can I enroll an iPad without using Apple Configurator?

Yes, iPads can be enrolled automatically via Automated Device Enrollment (formerly DEP) through Apple Business Manager, or manually by having users download the Intune Company Portal app from the App Store.

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