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How to Fix Empty Compliance Details for Android Devices in Intune
Question details
The user needs to resolve an issue where Microsoft Intune displays Android devices in a device group but fails to load or display their compliance details.
- Product
- Microsoft Intune
- Device & OS
- Android
- Scenario
- Reviewing device compliance statuses for an Android fleet within the Microsoft Intune admin center.
- Observed behavior
- Android devices appear in the assigned device group, but their compliance details remain empty or blank.
Verify that you have Intune Administrator privileges and confirm that the affected Android devices maintain an active network connection to sync with the Intune service.
Verify Configuration and Gather Device Details for Specialized Support
Systematically collect device enrollment and policy information to identify the root cause or prepare for escalating the issue to Intune specialized support.
Because empty compliance details can stem from various interface glitches, unsupported enrollment methods, or policy mismatches, collecting comprehensive data is the most effective way to address the issue. Once collected, this data can be cross-referenced with Intune's known issues or submitted to Microsoft Q&A.
Navigate through the Microsoft Intune admin center to confirm exactly which page (e.g., Devices > Compliance policies, or Groups > All devices) is displaying the blank compliance details.
Go to the device properties and note the exact enrollment method used for the affected Android devices, such as Android Enterprise personally-owned work profile or Corporate-owned fully managed.
Confirm the exact Android OS version running on the affected devices and ensure the devices have recently checked in with the Intune service.
Open the assigned compliance policy in the Intune admin center and ensure it correctly targets the specific device group or user group associated with the Android devices.
If the details remain empty after verifying the configuration, post the collected interface and affected-device information to the Microsoft Intune Q&A forum for specialized troubleshooting. Ensure you remove or mask any sensitive corporate data before posting.
Manage Enterprise Documents with WPS Office
While managing device compliance in Intune, consider deploying WPS Office as a lightweight, highly compatible alternative to Microsoft Office. It helps reduce enterprise licensing costs while maintaining seamless productivity across Android and desktop platforms.
- 1. Download WPS Office: Access the official WPS website or the Google Play Store to download the latest version of WPS Office.
- 2. Deploy via Intune: Add WPS Office as a Managed Google Play app in Intune and assign it to your Android device groups.
- 3. Open Office Documents: Launch WPS Office on the enrolled devices to view and edit standard Microsoft Office formats instantly.
Frequently Asked Questions
Why does Intune show an Android device as 'Not Evaluated' for compliance?
A 'Not Evaluated' status typically occurs if the device has not checked in with the Intune service recently, or if a compliance policy has not been properly assigned to the user or device.
How long does it take for Intune compliance status to update?
After a policy is assigned or a device state changes, it can take anywhere from a few minutes up to 8 hours for the Intune admin center to process and reflect the updated compliance status.
Can a mismatched enrollment method cause empty compliance details?
Yes. Different Android enrollment methods (such as legacy Device Administrator versus Android Enterprise) require specific compliance policy types. If an Android Enterprise policy is assigned to a Device Administrator enrolled device, the compliance details may fail to report properly.
