How to Fix Microsoft 365 eDiscovery Finding No Teams Recording
Question details
A Microsoft 365 administrator is unable to find a specific Microsoft Teams meeting recording using eDiscovery.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- An administrator is conducting an eDiscovery search for a specific user and date to retrieve a Teams meeting recording for compliance or auditing purposes.
- Observed behavior
- The eDiscovery search returns no results for the Teams recording, despite using targeted user and date parameters.
Ensure you have the necessary eDiscovery Manager or Administrator permissions in the Microsoft Purview compliance portal. Confirm that the Teams meeting was actually recorded and successfully saved to OneDrive or SharePoint before running the search.
Verify Search Scope, Custodians, and Storage Locations
Teams meeting recordings are stored in OneDrive or SharePoint. You must ensure your eDiscovery search includes these specific locations as targeted custodians.
By default, standard Teams meeting recordings are saved to the OneDrive of the person who initiated the recording, while channel meetings are saved to the SharePoint site associated with that channel. If your eDiscovery search scope does not include these exact locations, the recording will not be found.
Determine if the meeting was a channel meeting (saved to SharePoint) or a standard meeting (saved to the recording initiator's OneDrive).
In your eDiscovery case, modify the search parameters to explicitly include the SharePoint site or the specific user's OneDrive account as a custodian.
Broaden your date range slightly and remove restrictive keywords to ensure the recording isn't being filtered out by minor metadata discrepancies.
Open a Support Ticket in the Microsoft 365 Admin Center
If the recording still does not appear after verifying search scopes, there may be a backend indexing or retention issue requiring Microsoft Support.
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Frequently Asked Questions
Where are Microsoft Teams meeting recordings actually stored?
By default, standard Teams meeting recordings are stored in the OneDrive account of the person who clicked 'Record'. Channel meeting recordings are stored in the Teams channel's corresponding SharePoint Document library under the 'Recordings' folder.
Why is my eDiscovery search not returning recent files?
It can take time for newly created files, including Teams recordings, to be indexed by Microsoft 365. If the recording was made recently, wait a few hours for the backend indexing process to complete before running the eDiscovery search again.
Do retention policies delete Teams recordings before eDiscovery can find them?
Yes, if your organization has a default expiration policy for Teams recordings (such as 60 or 120 days), the recording may be automatically moved to the recycle bin or permanently deleted before you run the eDiscovery search. You must check the recycle bin or audit logs if you suspect the file expired.
