How to Remove Former Company Intune Control from Acrobat on iPad
Question details
The user is unable to use Adobe Acrobat on their personal iPad because it constantly redirects to a former employer's Intune portal, despite removing management profiles.
- Product
- Adobe Acrobat
- Device & OS
- iPadOS
- Scenario
- Trying to use Adobe Acrobat on a personal iPad after leaving an organization that managed the device via Microsoft Intune.
- Observed behavior
- Acrobat continuously redirects to the former employer's Intune login portal even after the MDM profile and Company Portal app have been uninstalled and Acrobat reinstalled.
Ensure you have your Apple ID password ready and have backed up any locally saved PDF documents, as resolving this issue may require completely resetting app data and accounts on your iPad.
Fully Remove Work Accounts and Management Profiles
Verify that absolutely no traces of the former employer's management profiles or Exchange accounts remain on the iPad before attempting to use Acrobat.
Simply deleting the Intune Company Portal app does not remove the underlying Mobile Device Management (MDM) profile or Managed App Configuration. You must manually clear these settings from iOS.
Open your iPad Settings, go to 'General', and tap on 'VPN & Device Management'. Look for any work-related profiles under 'Management Profile' and tap 'Remove Management'.
Go to Settings > Mail > Accounts (or Passwords & Accounts). If your former employer's Exchange or Outlook account is still listed, tap it and select 'Delete Account'.
Uninstall Adobe Acrobat and the Intune Company Portal app completely from your iPad by long-pressing the app icons and selecting 'Remove App'.
Restart your iPad to clear temporary caches. Afterward, open the App Store and reinstall Adobe Acrobat as a fresh application.
Contact the Former Employer's IT Administrator
If the device was enrolled in Apple Business Manager or corporate Intune policies persist on the backend, the former employer must release the device.
Edit and Manage PDFs on iPad with WPS Office
If Adobe Acrobat remains locked by stubborn corporate policies, you can use WPS Office to view, edit, annotate, and manage all your PDF files directly on your iPad without any Intune redirection issues.
- 1. Download WPS Office: Open the App Store on your iPad, search for WPS Office, and download the free application.
- 2. Open Your PDFs: Launch WPS Office and navigate to the 'Files' tab to locate your PDF documents stored on your iPad or iCloud Drive.
- 3. Edit and Annotate: Tap on any PDF to open it. Use the built-in PDF tools to highlight text, add comments, or make edits without enterprise sign-in prompts.
Frequently Asked Questions
Why is Intune still redirecting Acrobat after I deleted the Company Portal app?
Deleting the Company Portal app does not automatically remove the Management Profile or Azure Active Directory registrations from your device settings. You must manually remove the profile in Settings > General > VPN & Device Management.
Can I use Adobe Acrobat with a personal account if my work account is still linked?
If the app was originally deployed or managed by Mobile Application Management (MAM) policies via Intune, it may force an organizational login or enforce app protection policies regardless of the account you try to use. You need to completely unenroll the device or clear the managed app configuration.
What if I don't have the option to remove the Management Profile on my iPad?
If the 'Remove Management' option is missing, your iPad may be hardware-enrolled in Apple Business Manager (DEP) by your former employer. You must contact their IT department to release your iPad's serial number from their MDM server.
