'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Remove an Old Company Account from Intune Company Portal on iPhone
Question details
The user needs to unlink a deactivated employer account from the Intune Company Portal app on their iPhone to set up a new company account.
- Product
- Microsoft Intune Company Portal
- Device & OS
- iOS (iPhone)
- Scenario
- Switching to a new organization or employer on a personal iPhone and needing to enroll the device with the new company.
- Observed behavior
- The old company account remains linked to the Intune Company Portal, blocking the enrollment of the new company account.
Ensure you have your new company credentials ready and verify that you have administrative access to your iPhone's device settings.
Remove Old Management Profile and Reinstall Company Portal
Use this method to cleanly remove the previous organization's device management settings from your iPhone so you can sign in with a new account.
Because Microsoft Intune uses a management profile to secure company data on your device, simply signing out of the Company Portal app is often not enough. You must manually delete the management profile from your iOS settings before enrolling with a new organization.
Navigate to your iPhone's 'Settings', tap on 'General', and scroll down to select 'VPN & Device Management'.
Look for the management profile associated with your former employer. Tap on it and select 'Remove Management' or 'Remove Profile'. You may be prompted to enter your device passcode.
Go to your iPhone's home screen, press and hold the Intune Company Portal app icon, and select 'Remove App' to completely uninstall it from your device.
Open the App Store, search for 'Intune Company Portal', install the app again, and sign in using your new organization's credentials.
Need a Lightweight Office Suite for Your Mobile Device?
While setting up your new company profile, consider using WPS Office for your document needs. It's a free, lightweight, and fully compatible Office alternative that works seamlessly on iOS for all your mobile productivity tasks.
- 1. Download WPS Office: Search for 'WPS Office' in the Apple App Store and download the application to your iPhone.
- 2. Open Your Documents: Launch the app and grant the necessary file permissions to access Word, Excel, or PowerPoint files saved on your device or cloud storage.
- 3. Edit and Share: Tap on any document to start editing instantly with familiar, easy-to-use formatting tools.
Frequently Asked Questions
Why can't I just sign out of the Intune Company Portal app?
Signing out does not automatically remove the Mobile Device Management (MDM) profile installed on your iPhone. The profile must be manually removed from your iOS settings to fully unlink the old organization and release device restrictions.
What happens to my data when I remove the management profile?
Removing the management profile will delete the company data, enterprise apps, and security settings associated with that specific organization from your device. Your personal photos, contacts, and personal apps will remain completely unaffected.
Will the old company know I removed the profile?
Yes, the IT department of the old organization will see that the device is no longer checking in and has been unenrolled from their Intune management console, which is standard procedure when an employee leaves.
