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How to Remove or Reset Intune Company Portal on Android
Question details
The user needs to remove a previous employer's Intune Company Portal enrollment and delete the old Android work profile to use the device with a new organization.
- Product
- Microsoft Intune Company Portal
- Device & OS
- Android
- Scenario
- Switching organizations or leaving a former employer while using a personal or corporate Android device.
- Observed behavior
- The device remains enrolled or locked by the former Microsoft Intune tenant, preventing the user from removing the work profile or enrolling with a new organization.
Ensure you have backed up any personal data on your device, as removing a work profile will delete all work-related apps, accounts, and data associated with the former organization.
Remove the Work Profile and Company Portal from Android Settings
This is the primary local method to delete the old organization's management profile directly from your Android device.
If your device was enrolled as a personal device with a work profile (BYOD), you can typically remove the management controls yourself through the Android settings menu.
Open the Settings app on your Android device. Scroll down and tap on 'Accounts', 'Passwords & accounts', or 'Work Profile' (depending on your device manufacturer).
Locate the Work Profile section and tap 'Remove Work Profile' or 'Uninstall Work Profile'. Confirm the action when prompted to delete all work data and the Intune management profile.
Go to Settings > Apps > See all apps. Find 'Company Portal' in the list, tap on 'Storage & cache', and select 'Clear storage' (or Clear data).
Return to the App info page for Company Portal and tap 'Uninstall' to completely remove the application from your device.
Contact the Former IT Administrator for Device Retirement
If the device is locked by the previous Microsoft Intune tenant and cannot be removed locally, the former organization's administrator must release it.
Try WPS Office for Seamless Mobile Productivity
While resolving your Intune device management profiles, keep your productivity going with WPS Office. It is a lightweight, fully compatible alternative to Microsoft Office, perfect for viewing, editing, and sharing documents directly on your Android device.
- 1. Download from Google Play: Search for WPS Office in the Google Play Store and install the app for free.
- 2. Open Your Documents: Launch the app and instantly open your existing Microsoft Office or PDF files.
- 3. Edit and Save: Make changes using the mobile-friendly editing tools and save them locally or to the cloud.
Frequently Asked Questions
Why is the 'Uninstall' button greyed out for the Company Portal app?
The Company Portal app often acts as a Device Administrator. You must first remove the work profile or deactivate the app's admin rights by navigating to Settings > Security > Device admin apps and unchecking Company Portal.
Will removing the Intune work profile delete my personal photos and apps?
No. Removing the work profile only deletes the apps, accounts, and data stored within the secure work container. Your personal files, photos, and personal apps will remain untouched.
What should I do if I cannot contact my former employer's IT department?
If it is a personal device (BYOD), you may need to perform a factory data reset from the Android recovery menu to wipe the phone completely. Be aware that you will need the original Google account credentials to bypass Factory Reset Protection (FRP) after the reset. If it is a corporate-owned device locked by hardware identifiers (like Samsung Knox), it cannot be unlocked without the organization's administrator.
