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How to Fix Copilot Studio Plugins Not Appearing in Microsoft Teams
Question details
Users need to resolve an issue where Copilot Studio plugins fail to display or function in Microsoft Teams for users who possess the correct Copilot licenses.
- Product
- Microsoft Teams
- Device & OS
- not provided
- Scenario
- Administrators and users are attempting to access deployed Copilot Studio plugins within the Microsoft Teams interface.
- Observed behavior
- Copilot Studio plugins do not appear for users in Microsoft Teams, despite the users having active Copilot for Microsoft 365 licenses.
Ensure you have administrative privileges for the Microsoft 365 admin center, as troubleshooting app deployments and plugin permissions requires tenant-level access.
Verify Licenses and Integrated App Deployment
Check the Microsoft 365 admin settings to ensure proper user group assignments, active app deployments, and valid Copilot licenses.
In most cases, plugins fail to appear because the Copilot Studio app has not been fully deployed to the correct user groups, or there is a mismatch in assigned licenses.
Verify that the affected users are included in the specific Microsoft 365 group that is enabled to access and use Copilot plugins.
Navigate to the Microsoft 365 admin center, go to Integrated apps > Deployed apps, and confirm that the Copilot Studio app is successfully deployed to your organization.
Check the Billing > Licenses section in the admin center to ensure the required 'Copilot for Microsoft 365' licenses are actively assigned to the users experiencing the issue.
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Frequently Asked Questions
Why are my Copilot plugins greyed out or missing in Teams?
This typically happens if your Copilot for Microsoft 365 license hasn't fully synchronized, or if your IT administrator has restricted third-party and custom plugins within the Teams Admin Center policies.
How long does it take for Copilot Studio plugins to appear after deployment?
It can take up to 24 to 48 hours for new app deployments and plugin permissions to fully propagate across all users in a Microsoft 365 tenant.
Can I use Copilot Studio plugins in Teams without a Microsoft 365 Copilot license?
No, accessing and utilizing Copilot Studio plugins within Microsoft Teams requires an active Copilot for Microsoft 365 license assigned to your specific user account.
