Fix Cropped Letterhead Printing on a New Laptop
Question details
The user needs the letterhead crest to print completely from a new laptop using the same printer as a desktop.
- Product
- Printer driver and letterhead document
- Device & OS
- not provided
- Scenario
- A letterhead document is printed from a new laptop and a desktop to the same printer.
- Observed behavior
- The crest prints correctly from the desktop but is cropped when printed from the laptop.
Identify the printer model and the laptop's operating system before downloading a driver. Have the letterhead document and the desktop's working print settings available for comparison.
Update or Reinstall the Printer Driver on the Laptop
Use this solution when the same printer crops the crest from the laptop but prints it correctly from the desktop.
Visit the printer manufacturer's support website, search for the printer model, and download the recommended driver for the laptop's operating system.
Open the downloaded installer and follow its instructions to update or reinstall the printer driver. Reconnect or reselect the printer if prompted.
Open the letterhead document, select File > Print, choose the updated printer, and print a test page. Compare the crest with the desktop's printout.
Match the Paper Size, Margins, and Scaling
Check print settings if the crest is still cropped after the driver update.
Test the Letterhead as a PDF
Use a PDF test to help determine whether the clipping occurs before or during physical printing.
Check and Print Letterhead in WPS Writer
Use WPS Writer to review the letterhead layout, export a PDF, and check print settings before printing. If the printer still crops the crest, update its driver separately.
- 1. Open the letterhead: In WPS Writer, select Open and choose the letterhead document.
- 2. Review the layout: Use the Page Layout settings to check the paper size and margins, and move the crest inward if it is too close to the page edge.
- 3. Check a PDF copy: Use the Export to PDF option, then open the PDF and verify that the entire crest is visible.
- 4. Preview and print: Select File > Print, choose the printer, and check the paper size, scaling, and preview before printing a test page.
Frequently Asked Questions
Why does the crest print correctly from one computer but not the other?
The computers may use different printer drivers or print settings. Compare the driver, paper size, orientation, margins, and scaling on both computers.
Where can I get the correct printer driver?
Go to the printer manufacturer's support website, search for your exact printer model, and download the driver for the laptop's operating system.
What if the crest is visible in the PDF but cropped on paper?
The document exported successfully, so check the printer driver and the paper size and scaling under File > Print and Printer Properties or Preferences.
Can I print the crest right up to the edge of the paper?
Only if the printer and selected paper settings support borderless printing. Otherwise, move the crest inside the printer's printable margins or use an appropriate fit-to-page setting.
