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Fix OneDrive Not Signing In or Syncing on Windows 10
Question details
The user is unable to sign in or synchronize files using the OneDrive desktop client on a newly updated computer.
- Product
- OneDrive
- Device & OS
- Windows 10
- Scenario
- Setting up and signing into the OneDrive application on a recently updated Windows 10 PC to sync cloud files.
- Observed behavior
- The OneDrive client remains infinitely stuck on the loading screen during the sign-in process, and file synchronization completely fails despite checking registry and group policy settings.
Ensure your Windows 10 operating system has all the latest updates installed, and temporarily pause any third-party antivirus, firewall, or ad-blocking software to rule out network restrictions.
Reset the OneDrive Client
Resetting the OneDrive application clears its local cache and resolves internal glitches that cause the app to get stuck on the sign-in loading screen.
This is the most effective solution for resolving a frozen loading screen on Windows 10. Resetting OneDrive will not delete any of your cloud or local files, but it will force the app to re-sync your data.
Press the Windows Key + R on your keyboard simultaneously to open the Run command window.
Type '%localappdata%\Microsoft\OneDrive\onedrive.exe /reset' into the text box and press Enter or click OK.
Watch the system tray (bottom-right corner of your screen). The OneDrive cloud icon will disappear and then reappear after a minute or two.
If the OneDrive icon does not reappear automatically, open the Start menu, search for 'OneDrive', and click the app to launch it manually.
Verify Account and Network via Microsoft Edge
Testing your account on the web helps determine if the issue is isolated to the desktop app or if it is a broader network and account problem.
Unlink and Relink Your Windows 10 PC
Disconnecting your computer from your OneDrive account and reconnecting it can resolve persistent synchronization failures on new setups.
Seamlessly Edit and Sync Your Documents with WPS Office
If Microsoft Office or OneDrive sync issues are disrupting your productivity on a new PC, consider switching to WPS Office. It provides a lightweight, highly compatible, and free alternative with its own built-in cloud synchronization, ensuring your files are always accessible.
- 1. Download the Installer: Visit the official WPS Office website and download the free installer for Windows.
- 2. Install WPS Office: Run the downloaded executable file and follow the quick setup wizard to install the software on your PC.
- 3. Open and Sync Files: Launch WPS Office, open your existing Microsoft Office documents, and sign in to WPS Cloud to automatically sync your edits.
Frequently Asked Questions
Why is my OneDrive stuck on the 'Signing in' loading screen?
This typically occurs due to corrupted application cache data, outdated Windows 10 components, or overly restrictive network firewalls blocking communication with Microsoft's servers. Running the reset command usually clears the bug.
Does my choice of web browser affect the OneDrive desktop client?
While the desktop client operates independently, troubleshooting through a privacy-focused browser like Brave can obscure the root cause if browser shields block authentication scripts. Testing with Microsoft Edge helps verify if your Microsoft account and network are functioning properly.
Will resetting or unlinking OneDrive delete my local files?
No. Resetting the app or unlinking your account only clears the application settings and connection state. Your files stored locally on your hard drive and in the cloud remain untouched.
How do I reinstall OneDrive on Windows 10 if resetting doesn't work?
You can reinstall OneDrive by going to Windows Settings > Apps > Apps & features. Search for Microsoft OneDrive, click Uninstall. Once removed, download the latest version from the official Microsoft website and install it.
