OneDrive File Issues

Fix OneDrive Stuck Uploading One File at 0 KB/s

Maira Mehtab Sep 20, 2026 868 views

Question details

The user needs to resolve an issue where the OneDrive client endlessly attempts to upload a 33.1 MB file at 0.0 KB/s while progressively using more RAM.

Product: OneDrive
Device & OS: not provided
Scenario: Syncing local files to the OneDrive cloud storage.
Observed behavior: OneDrive is stuck at a 0.0 KB/s upload speed for a specific unidentified 33.1 MB file, entering an infinite sync loop that consumes increasing amounts of system memory.

Before you start

Before proceeding with troubleshooting, ensure you have a stable internet connection and check the Microsoft Service Health status page to rule out any ongoing server outages affecting OneDrive.

Solution 1Recommended

Pause and Resume OneDrive Sync

A quick pause and resume often resolves temporary network interruptions or application glitches causing the 0 KB/s upload loop.

Access OneDrive Settings

Click on the OneDrive cloud icon located in the Windows system tray (taskbar).

Pause Syncing

Click the gear icon (Help & Settings) in the upper-right corner of the menu, select 'Pause syncing', and choose '2 hours'.

Resume Syncing

Wait about one minute, click the gear icon again, and select 'Resume syncing' to force OneDrive to reconnect and restart the upload.

Solution 2

Reset the OneDrive Application

Resetting OneDrive clears its internal cache and can fix persistent sync loops and high RAM usage without deleting any of your personal data.

Solution 3

Identify and Move the Problematic File

Sometimes, a corrupted file, temporary cache file, or unsupported file name causes OneDrive to freeze at 0 KB/s. Moving files out of the sync folder temporarily can help bypass the block.

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Frequently Asked Questions

Why does OneDrive get stuck at 0 KB/s?

This upload freeze usually happens due to intermittent network interruptions, corrupted cache files within the OneDrive client, conflicts with hidden temporary files, or an application glitch that prevents the file chunking process from completing.

How do I find which file is stuck uploading in OneDrive?

Click the OneDrive icon in your taskbar and check the active sync list. If a file name is blank or missing, it might be a temporary or system file. Sorting your local OneDrive folder by 'Sync status' or 'Date modified' can also help identify the stuck item.

Will resetting OneDrive delete my local files?

No, executing the OneDrive reset command only clears the application's configuration cache and forces it to resync its file index. Your local files and any data stored in the cloud will remain completely safe.

Document & File Issues