'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix Print to OneNote Missing on ARM-Based Surface Pro 11
Question details
Users are unable to locate or use the 'Send to OneNote' virtual printer option in Windows settings or the OneNote application.
- Product
- Microsoft OneNote
- Device & OS
- Surface Pro 11 (ARM Snapdragon processor)
- Scenario
- Attempting to print documents, web pages, or other files directly to OneNote using the Windows print dialog.
- Observed behavior
- The 'Send to OneNote' printer is completely missing from the list of available printers on ARM-based Windows devices.
Verify that your Surface Pro 11 is fully updated through Windows Update, and confirm whether you are currently using the Microsoft 365 desktop version of OneNote.
Install the Legacy OneNote for Windows 10 App
Since the modern Microsoft 365 OneNote lacks an ARM-compatible printer driver, the legacy Windows 10 app serves as a functional workaround.
This is a known limitation on ARM-based Surface devices. The Microsoft 365 desktop version of OneNote does not currently include the 'Send to OneNote' printer driver for the Snapdragon X Elite architecture. Installing the older UWP app version restores this functionality.
Click the Start menu on your Surface Pro 11 and open the Microsoft Store application.
Type 'OneNote for Windows 10' into the search bar and press Enter to locate the older UWP version of the app.
Click the 'Get' or 'Install' button. Once the installation is complete, launch the app and sign in with your Microsoft account.
Open a document or web page, press Ctrl+P to open the print dialog, and look for 'OneNote for Windows 10' in your list of available printers.
Submit Feedback for ARM Driver Support
Report the missing ARM print driver issue to Microsoft to help prioritize the release of a native update.
Experience Lightweight and Compatible Document Management with WPS Office
If you are encountering architecture or driver limitations with Microsoft Office on your ARM-based device, WPS Office offers a streamlined, highly compatible, and lightweight alternative for all your document needs.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button for Windows.
- 2. Install the Software: Run the downloaded executable file and follow the on-screen setup instructions to complete the installation.
- 3. Open and Edit: Launch WPS Office to instantly open, create, or seamlessly convert your existing Microsoft Office documents.
Frequently Asked Questions
Why is the Send to OneNote printer missing on my Surface Pro 11?
The Surface Pro 11 uses an ARM-based Snapdragon processor. Currently, the Microsoft 365 desktop version of OneNote does not include an ARM-compatible driver for the 'Send to OneNote' virtual printer feature.
Will Microsoft update the ARM print driver for OneNote 365?
Microsoft is aware of the limitation on ARM devices such as the Surface Pro 11. However, an official timeline for a native ARM print driver update has not yet been announced. Users are encouraged to submit feedback via the Microsoft Feedback Portal.
Can I use OneNote for Windows 10 on an ARM device?
Yes, the legacy OneNote for Windows 10 application available in the Microsoft Store can be installed on ARM devices. It includes a built-in virtual printer that currently functions as a reliable workaround.
Why are physical printers also failing to print from my ARM-based device?
Physical printing requires the printer manufacturer to provide ARM64 compatible drivers. If a manufacturer (like HP or Canon) has not updated their drivers for Windows on ARM, you may encounter printing failures even if the manufacturer's diagnostic app prints a test page successfully.
