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How to Fix Access Errors When Opening Microsoft Teams Recordings
Question details
Users encounter a SharePoint Foundation access error or permission denial when attempting to open and view Microsoft Teams meeting recordings.
- Product
- Microsoft Teams
- Device & OS
- not provided
- Scenario
- Attempting to open, play, or access a meeting recording from a Microsoft Teams channel or chat.
- Observed behavior
- The recording fails to open, displaying an access error indicating missing permissions in the host's OneDrive or SharePoint library.
Verify your internet connection and check with other meeting participants to see if they are experiencing the exact same access issue before proceeding.
Check Recording Access via Teams Web and OneDrive
Using the web version of Microsoft Teams and OneDrive can bypass local desktop app cache issues and verify if the file is actually available.
Sometimes local application data can prevent files from opening correctly. By checking the web versions of Teams and OneDrive, you can determine if the problem lies with your application or actual account permissions.
Open your preferred web browser, navigate to the Microsoft Teams web application, and log in with your credentials.
Go to the specific chat or channel where the meeting took place and find the message containing the meeting recording link.
Click the recording link to see if it successfully opens in the web version of OneDrive or SharePoint. If it still shows a permission error, proceed to the next solution.
Request the Organizer to Restore Permissions
If the file is stored in a private OneDrive or restricted SharePoint folder, the recording owner must manually grant or restore your access.
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Frequently Asked Questions
Where are Microsoft Teams meeting recordings saved?
For channel meetings, recordings are saved in the SharePoint folder of that specific channel. For non-channel (private) meetings, they are saved in the OneDrive 'Recordings' folder of the person who clicked the record button.
Why do I see a SharePoint Foundation access error?
This error occurs when you do not have the required permissions to view the file in the host's OneDrive or SharePoint directory. It frequently happens if a meeting link was forwarded to you, but you were not on the original invite list.
Can external guests view Teams meeting recordings automatically?
No, by default, external guests do not have automatic access to view meeting recordings. The person who recorded the meeting must explicitly share the recording file with external guests using a direct sharing link.
How can an organizer share a recording with someone who gets an access error?
The organizer should go to the recording in their OneDrive or SharePoint, click the 'Share' icon, type the email address of the person encountering the error, and send the invitation to grant them viewing rights.
