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How to Fix Missing Confluence Graph Connector Results in Microsoft 365
Question details
Users are experiencing missing search results from Confluence within Microsoft 365, even though the content is successfully indexed by the Graph Connector.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Searching for Confluence content via Microsoft 365 search after setting up the Graph Connector.
- Observed behavior
- Most users can only see articles where explicit permissions are granted, indicating a failure in broader permission mapping or group synchronization.
Ensure you have Global Administrator privileges in your Microsoft 365 tenant, as resolving Graph Connector backend syncing issues requires administrative access to submit formal support requests.
Open a Service Request with Microsoft Support
Engage Microsoft Support for backend diagnostics to resolve complex permission mapping and group synchronization failures in the Confluence Graph Connector.
Because the connector indexes content successfully but fails to display results for users without explicit permissions, the issue usually stems from backend synchronization errors.
This can involve automatic permission mapping, OAuth permissions, group synchronization, or API behavior limitations that only Microsoft backend engineers can accurately diagnose and repair.
Navigate to the Microsoft 365 admin center portal using a Global Administrator account.
Click on the 'Help & support' button usually located at the bottom right corner or within the main navigation menu.
Describe the missing Confluence Graph Connector results and permission mapping failures, then open a formal service request requesting backend diagnostics.
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Frequently Asked Questions
Why are my Confluence articles not showing up in Microsoft 365 search?
This typically occurs due to errors in automatic permission mapping or group synchronization within the Confluence Graph Connector. As a result, users without explicit item-level permissions are restricted from viewing the indexed results.
Can I fix the Confluence Graph Connector permissions myself?
In most cases involving backend API behavior or OAuth token syncing errors, self-service troubleshooting is limited. A Microsoft 365 Global Administrator must contact Microsoft Support for internal diagnostics to resolve the mapping failure.
Does the Confluence Graph Connector require special indexing configurations?
Yes, ensuring the connector is properly configured to map Confluence user directories to Microsoft Entra ID (formerly Azure Active Directory) is crucial. If this mapping fails, search results will be hidden from valid users in the organization.
