OneDrive File Issues

How to Fix OneDrive Stuck Downloading PST Files

Chanuka Geekiyanage Sep 25, 2026 868 views

Question details

The user needs to resolve an issue where OneDrive stops progressing and gets stuck while attempting to download a PST file.

How to Fix OneDrive Stuck Downloading PST Files

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Downloading a backed-up or synced Outlook PST file from OneDrive to the local machine.
Observed behavior: The OneDrive desktop client gets stuck and fails to complete the download of the PST file.

Before you start

Ensure you have a stable internet connection and your Microsoft 365 account credentials ready before attempting to test the web download.

Solution 1Recommended

Verify the File Download via OneDrive on the Web

Isolate the issue by testing whether the PST file can be downloaded directly from the OneDrive website instead of the desktop application.

By bypassing the desktop client and using the web interface, you can determine if the synchronization application is malfunctioning or if the file itself is corrupted or blocked by the server.

Sign in to OneDrive Web

Open your preferred web browser, navigate to the official OneDrive website, and log in using your Microsoft account credentials.

Locate the PST File

Navigate through your online folders and find the specific PST file that is currently stuck downloading on your desktop.

Download the File Directly

Select the PST file by clicking the checkmark next to it, then click the 'Download' button located in the top menu bar.

Verify the File Download via OneDrive on the Web

Evaluating the Results: If the file downloads successfully from the web, the problem lies with your OneDrive desktop client. If the web download also fails, the issue is likely related to the file itself or the Microsoft 365 service, and you should contact your administrator.

Free Microsoft Office alternative

Manage Documents Smoothly with WPS Office

If you frequently encounter syncing and performance issues with heavy desktop office applications, consider switching to WPS Office. It provides a lightweight, highly compatible, and completely free alternative for managing your documents, spreadsheets, and presentations.

1. Download the Installer: Visit the official WPS Office website and click the free download button to get the setup file.
2. Install WPS Office: Run the downloaded installer and follow the straightforward on-screen instructions to set up the software on your computer.
3. Open Your Files: Launch WPS Office to instantly open, edit, and save your existing Office documents with zero formatting loss.

Fully compatible with Microsoft Office formats, including docx, xlsx, and pptxLightweight installation with fast performance, minimizing system resource usageBuilt-in cloud storage integration for stable and reliable document backupFamiliar user interface ensuring seamless migration without a learning curve

microsoft office alternative - wps office

Frequently Asked Questions

Why does OneDrive struggle with downloading PST files?

PST files are often very large and can be actively locked if Outlook is running in the background. Because of their size and file structure, OneDrive sync processes can easily get stuck or time out if the connection fluctuates.

How can I fix the OneDrive desktop client if the web download succeeds?

If the web download works, try pausing and resuming the sync from the OneDrive system tray icon. If that fails, restarting the OneDrive app or unlinking and relinking your PC in the OneDrive settings usually resolves client-side glitches.

What should I do if the PST file fails to download from the web interface too?

If the web download also fails, the PST file might be corrupted on the server, or there is an ongoing OneDrive service outage. You should check the Microsoft Service Health dashboard or contact your organization's Microsoft 365 administrator for further investigation.

Document & File Issues