How to Fix SharePoint Site Assets Folder Missing in Images Web Part
Question details
Users are unable to locate or select the Site Assets folder when attempting to add new images using the SharePoint Online Images web part.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Attempting to insert an image into a SharePoint page using the built-in Images web part.
- Observed behavior
- The Site Assets folder temporarily disappears from the selection menu for new images, although images previously added to existing pages continue to display normally.
Check with your Microsoft 365 administrator to see if there are any active SharePoint Online service degradation incidents reported in the Service Health dashboard.
Verify Service Incident Status and Refresh
This issue is typically caused by a temporary Microsoft backend service incident (such as SP435275). Waiting for resolution and refreshing the page is the primary fix.
When Microsoft experiences service interruptions, certain dynamic components like the folder fetch action in the Images web part may fail temporarily. Once Microsoft resolves the incident, normal functionality is restored.
Ask your Microsoft 365 administrator to verify if there are any ongoing SharePoint incidents in the Microsoft 365 Admin Center.
Once the incident (e.g., SP435275) is marked as resolved, clear your browser cache and refresh your SharePoint page.
Click to edit your page, open the Images web part again, and verify that the Site Assets folder has reappeared in the selection menu.
Escalate to SharePoint Support
Use this solution if no Microsoft service incidents are currently active but the folder remains missing.
Keep Your Work Flowing with WPS Office
While waiting for web-based services like SharePoint to resolve backend incidents, you can rely on WPS Office for seamless, local, and cloud-based document management. It is a robust, lightweight alternative to Microsoft Office that ensures you can always access and edit your important files.
- 1. Download WPS Office: Visit the official WPS website to download the free application for your operating system.
- 2. Install and Launch: Follow the simple installation prompts and launch the application to access the workspace.
- 3. Edit Your Documents: Open your local or cloud-synced Microsoft Office files directly in WPS Office to continue working without interruption.
Frequently Asked Questions
Why did my Site Assets folder suddenly disappear in SharePoint?
This is generally caused by temporary Microsoft backend service incidents (like SP435275). These service outages temporarily prevent the Images web part from successfully loading the folder list.
Will existing images on my SharePoint page break if the Site Assets folder goes missing?
No. Even if the folder becomes unavailable for selecting new images, images that have already been placed on existing pages will normally continue to display without any issues.
How do I know if Microsoft has fixed the SharePoint issue?
Your organization's Microsoft 365 administrator can check the Service Health dashboard within the Microsoft 365 Admin Center to see real-time updates and resolution statuses for SharePoint Online incidents.
