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How to Fix Videos Not Uploading to OneDrive on Mobile
Question details
The user is unable to upload videos to OneDrive from a mobile device, even though basic photo backup is enabled and functional.
- Product
- OneDrive
- Device & OS
- not provided
- Scenario
- Attempting to automatically or manually back up video files from a mobile device's gallery to OneDrive.
- Observed behavior
- Video files fail to sync or upload to the cloud storage, while photos may continue to back up normally.
Ensure your mobile device is connected to a stable, unmetered Wi-Fi network and that your OneDrive account has sufficient storage space to accommodate large video files.
Enable the 'Include Videos' Setting in OneDrive
Verify that the specific configuration allowing video file backups is activated within the OneDrive mobile application.
By default, OneDrive might restrict camera backups to photos only to save cellular data and cloud storage space. You must explicitly tell the app to upload videos.
Launch the OneDrive app on your mobile device, tap on your profile icon or the menu icon, and select 'Settings'.
Navigate to the 'Camera Upload' or 'Gallery Sync' section within the settings menu.
Locate the 'Include videos' option and switch the toggle to the 'On' position. Keep the app open for a moment to allow the sync process to initialize.
Adjust Device App Permissions and Battery Restrictions
Ensure your mobile operating system is not blocking OneDrive from accessing your media files or running background uploads.
Manage and Sync Your Documents Seamlessly with WPS Office
While troubleshooting media upload issues with OneDrive, consider upgrading your document workflow. WPS Office is a lightweight, all-in-one productivity suite that provides a robust alternative to Microsoft Office, featuring its own integrated cloud storage for hassle-free syncing across all your devices.
- 1. Visit the WPS Website: Go to the official WPS Office website on your computer or mobile device.
- 2. Download the App: Click the free download button tailored for your specific operating system.
- 3. Enable Cloud Sync: Install the application, sign in to create a free account, and immediately start syncing your documents to WPS Cloud.
Frequently Asked Questions
Why does OneDrive only upload my photos but not my videos?
To prevent accidental data overages and save cloud storage, the OneDrive mobile app often has the 'Include videos' setting disabled by default. You must manually turn this toggle on in the Camera Upload settings.
How can I accurately verify if my videos have backed up successfully?
The most reliable method is to sign in to your account at OneDrive.com using a web browser. If your videos are visible in the online 'Photos' or 'My Files' directory, the upload was successful.
Can battery saver mode pause OneDrive video uploads?
Yes. When your mobile device enters low power mode, the operating system typically restricts background app activity. Large tasks like video uploads will be paused until the device is charged or the battery restrictions for OneDrive are lifted in the device settings.
