Fix Microsoft Bookings with Me Not Sending Appointment Notifications
Question details
Users are not receiving email notifications for new appointments scheduled via Bookings with Me.
- Product
- Microsoft Bookings with Me
- Device & OS
- not provided
- Scenario
- Managing personal schedules and expecting automated email alerts when a client or colleague books a new appointment.
- Observed behavior
- Email notifications for new bookings have completely stopped, and the expected Default Scheduling Policy setting is unavailable or missing from the interface.
Before troubleshooting, check your Junk or Spam email folders to ensure the appointment notifications are not being incorrectly filtered by your email client.
Verify Mailbox Rules and Booking Profile Settings
Check your local email settings and booking profile configurations to ensure notifications are enabled and not being routed away from your inbox.
Often, automated emails are intercepted by strict mailbox rules or spam filters. Verifying these basic settings can quickly restore your appointment alerts without needing administrative intervention.
Open your Outlook settings, navigate to Mail, and select Rules. Review the active rules to ensure none are set to move or delete incoming messages from Microsoft Bookings.
Go to your Junk Email folder in Outlook. If you find Bookings notifications there, right-click the email, select Junk, and click 'Never Block Sender' to whitelist the address.
Access your Bookings with Me profile dashboard. Click on your specific meeting types (e.g., 1:1 Meeting) and verify that the toggle for email notifications is turned on.
Report to the Microsoft Bookings Community
Since the Default Scheduling Policy setting is missing, the issue may stem from a service bug or a tenant-wide administrative restriction that requires expert escalation.
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Frequently Asked Questions
Why did my Bookings with Me notifications suddenly stop?
Notifications can stop due to accidental changes in your mailbox rules, emails being incorrectly flagged as junk, modifications to calendar permissions, or temporary server-side issues within Microsoft 365.
Where can I find the Default Scheduling Policy in Bookings with Me?
Typically, scheduling policies are found within the specific meeting type settings on your booking page. If the setting is unavailable, it may have been restricted by your organization's IT administrator or affected by a recent Microsoft platform update.
Is Bookings with Me the same as Microsoft Bookings?
No. Bookings with Me is designed for individual users to let others easily schedule one-on-one time with them. Microsoft Bookings is a broader organizational tool meant for small businesses to manage team appointments, services, and customer bookings.
Can my IT administrator block Bookings with Me notifications?
Yes. Tenant administrators have the ability to control mail flow rules, disable Bookings features entirely, or enforce restrictive scheduling policies that might hide certain settings from end users.
