Calendar Problems

How to Show Customer Local Time Zone in Microsoft Bookings Confirmation Emails

Maira Mehtab Sep 20, 2026 869 views

Question details

Users need to ensure that Microsoft Bookings confirmation emails display the appointment time in the customer's local time zone rather than the organizer's default business time zone.

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Configuring appointment confirmation emails for customers across different geographic locations and time zones.
Observed behavior: Confirmation emails display the organizer's business time zone instead of the customer's local time zone, causing confusion, even though the calendar invite itself appears correctly in the customer's client.

Before you start

Ensure you have administrator or owner access to the Microsoft Bookings page and that you know your default business time zone.

Solution 1Recommended

Configure Booking Page Time Zone Settings

Adjusting the region and time zone settings on your booking page ensures that confirmation emails reflect the correct local time for the customer.

Microsoft Bookings has a specific setting that forces all times to be displayed in the business's time zone. Disabling this allows the system to adapt to the customer's local time.

Open Microsoft Bookings

Log into your Microsoft 365 account and launch the Microsoft Bookings application.

Navigate to Booking Page Settings

From the left-hand navigation menu, click on 'Booking Page' to access your main configuration options.

Adjust Region and Time Zone

Scroll down to the 'Region and time zone settings' section.

Disable Business Time Zone Enforcement

Uncheck the box labeled 'Always show time slots in business time zone'. This allows the system to use the customer's time zone for confirmation messages.

Save and Test

Click 'Save' at the top of the page. Test the configuration by booking a sample appointment from a different time zone to verify the confirmation email.

Dynamic Time Zone Display: Once disabled, the booking page and subsequent confirmation emails will dynamically adapt to the location detected by the customer's browser.

Solution 2

Provide Diagnostic Screenshots to Support

If the settings are configured correctly but emails still show the wrong time zone, you may need to escalate the issue for technical diagnosis.

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Frequently Asked Questions

Why does my Bookings calendar invite show the correct time, but the confirmation email shows the wrong time?

Calendar invites (.ics files) automatically adapt to the local time zone configured in the recipient's email client (like Outlook or Gmail). However, the plain text inside the automated confirmation email is generated directly by the Bookings server based on your Booking Page settings, which may be forcing the business time zone.

How do I turn off business time zone enforcement in Microsoft Bookings?

Go to your Bookings dashboard, select 'Booking Page' from the left menu, expand the 'Region and time zone settings' section, and uncheck the option that says 'Always show time slots in business time zone'.

Can I set different time zones for different services in Microsoft Bookings?

No, time zone enforcement is managed at the Booking Page level, meaning the setting applies to all services hosted on that specific page. If your business operates across multiple time zones and strictly requires different default zones, you will need to create separate Booking Pages for each region.

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