Fix Company Portal Error 80180006 During Microsoft 365 Login
Question details
A newly created Microsoft 365 user encounters error 80180006 when attempting to log into the Microsoft Intune Company Portal.
- Product
- Microsoft Intune Company Portal
- Device & OS
- not provided
- Scenario
- A user is trying to register their device through the Company Portal using a newly created Microsoft 365 account but is blocked by an error code.
- Observed behavior
- The Company Portal displays error code 80180006 and halts device enrollment, even though the same user credentials successfully sign into standard Office applications.
Verify that your Microsoft 365 account is fully active and ensure you have sufficient administrative permissions on your local computer to add new work or school accounts.
Manually Add the Work Account via Windows Settings
Adding your work or school account directly through Windows system settings before using the Company Portal can bypass the MDM enrollment conflict causing error 80180006.
This error often occurs when Intune device management policies conflict with the current state of a personal or unmanaged device. Registering the account directly in Windows without granting full management rights resolves the loop.
Click on the Start Menu and select the gear icon to open 'Settings', or press the Windows Key + I on your keyboard.
In the Settings menu, click on 'Accounts', then select 'Access work or school' from the left-hand navigation pane.
Click the 'Connect' button. Follow the on-screen prompts to sign in with your newly created Microsoft 365 credentials.
Restart your computer to apply the changes. Open the Company Portal application and attempt to register the device again. Important: When prompted, do not check the option that says 'Allow my organization to manage my device'.
Experience Hassle-Free Productivity with WPS Office
If strict Microsoft Intune enrollment policies and sign-in errors are disrupting your workflow, consider using WPS Office. It provides a lightweight, locally accessible alternative that allows you to easily edit documents without forcing complex organizational device management.
Frequently Asked Questions
What does error 80180006 mean in the Company Portal?
Error 80180006 generally indicates a Mobile Device Management (MDM) enrollment failure. It occurs when organizational Intune policies block the device registration, often due to restrictions on personal devices or conflicting local account setups.
Why can I sign into Office apps but not the Company Portal?
Signing into Office applications simply verifies your software license and cloud storage access. In contrast, the Company Portal attempts to enroll your hardware into your organization's management system, which requires stricter administrative permissions and adherence to corporate device policies.
Do I have to let my organization manage my personal device?
Not necessarily. During the Windows sign-in or Company Portal setup process, you can often uncheck the 'Allow my organization to manage my device' option. This allows you to access work resources like email and Office files without granting your employer administrative control over your personal computer.
