Fix Microsoft Authenticator Login Loop on Microsoft 365 Admin Portal
Question details
Administrator is unable to access the Microsoft 365 Admin Portal due to a repetitive 'More information required' prompt during the MFA setup process.
- Product
- Microsoft 365 Admin Portal
- Device & OS
- not provided
- Scenario
- Attempting to log into the Microsoft 365 Admin Portal and configure security information for the account.
- Observed behavior
- Selecting 'Next' and then 'OK' on the 'More information required' prompt fails to advance the setup and instead returns the administrator to the beginning of the security-information setup loop.
Before reaching out to support, ensure you have your Microsoft 365 tenant ID, custom domain name, and alternative contact details ready to verify your administrative identity.
Contact Microsoft 365 Business Support by Phone
Because this issue affects an administrator account, standard self-service MFA resets are disabled for security reasons. You must contact the Microsoft Data Protection team directly.
When the only Global Administrator on a tenant is locked out due to a continuous Microsoft Authenticator loop, the system prevents automated resets to protect the organization's data. You must reach out to official phone support to bypass the loop.
Visit the official Microsoft 365 admin support contact info page or the global customer service phone numbers page to find the specific business support number for your region.
When calling the support line, clearly state that you are completely locked out of your admin account and cannot access the admin portal to open a web ticket. Request to be routed to the Data Protection team.
Provide the agent with your tenant ID, registered domain, and billing information so they can verify your identity and manually reset your MFA settings from the backend.
Try WPS Office as a Lightweight Alternative
While waiting for Microsoft Support to resolve your Admin Portal access issues, you can continue working without interruptions using WPS Office. It is a free, lightweight, and highly compatible Office suite that doesn't rely on complex admin portal configurations.
- 1. Download the software: Visit the official WPS website and download the free installation package for your operating system.
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Frequently Asked Questions
Why does the Microsoft 365 admin portal get stuck on 'More information required'?
This loop typically occurs when the authentication token fails to register properly with the server, or when there is a conflict between your organization's Conditional Access policies and default security settings, trapping the user in a continuous setup loop.
Can another administrator reset my Microsoft Authenticator settings?
Yes. If your organization has another active global administrator, they can log into the Microsoft Entra admin center, select your user profile under 'Users', and click 'Require re-register MFA' to break your login loop.
How long does it take for Microsoft Support to reset an admin account's MFA?
Because it involves top-level administrative access, the Data Protection team must strictly verify your identity and tenant ownership. Depending on their verification queue, this process can take anywhere from a few hours to several business days.
