Sign-in & Login Problems

How to Access a Microsoft Account Without a PIN and Create One

Guest Writer Sep 29, 2026 869 views

Question details

The user needs to log into their Microsoft account without using a PIN and wants to know how to create or reset their Windows Hello PIN.

How to Access a Microsoft Account Without a PIN and Create a New One

Product: Microsoft Account
Device & OS: Windows
Scenario: Signing in to a Microsoft account online or on a Windows device when a PIN is forgotten or unavailable.
Observed behavior: The system prompts for a PIN at the login screen or website, but the user prefers to sign in with a password and set up a new PIN later.

Before you start

Ensure you know your Microsoft account password and have access to your recovery email or phone number to verify your identity if a security code is required.

Solution 1

Sign In to a Microsoft Website Using a Password

Use this method if you are trying to access Microsoft services online through a web browser and are prompted for a PIN.

Select the alternative sign-in option

On the Microsoft sign-in page, look for the PIN prompt and click on the 'Sign in with password instead' link.

Enter your account password

Type your Microsoft account password into the field and proceed. If you have two-step verification enabled, you may need to enter a code sent to your mobile device.

Solution 2Recommended

Bypass and Reset the PIN on the Windows Lock Screen

Use this method if you are locked out of your Windows PC because you forgot your PIN.

Solution 3

Create or Change a PIN in Windows Settings

Follow these steps if you are already logged into Windows using your password and want to configure a new PIN.

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Frequently Asked Questions

Why is the option to set up a Windows Hello PIN greyed out?

If your computer is connected to a work or school network (joined to an Active Directory domain), organizational security policies might prevent you from creating or changing a PIN. You will need to contact your IT administrator for permission.

Can I remove the Windows Hello PIN completely and only use a password?

Yes. Go to Settings > Accounts > Sign-in options. Under 'Additional settings', toggle off the option that says 'For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device'. You can then click on your PIN and select 'Remove'.

What should I do if I forgot both my PIN and my Microsoft account password?

You must reset your Microsoft account password first. Click 'I forgot my PIN' on the lock screen, or use another device to visit the Microsoft account recovery page. Verify your identity using your recovery email or phone number, create a new password, and then use it to log into your PC.

Login & Account Issues