Sign-in & Login Problems

How to Change or Remove a Windows Hello PIN for Office Without a PC

Elise Williams Oct 12, 2026 869 views

Question details

The user needs a method to change or remove a forgotten Windows Hello PIN used for signing into Office, specifically requiring a way to do it remotely from another device.

How to Change or Remove a Windows Hello PIN Without a PC

Product: Microsoft Account / Microsoft Office
Device & OS: not provided
Scenario: A user forgot their Windows Hello PIN for a specific computer and needs to reset or delete it remotely to regain access to their Office applications.
Observed behavior: The user is locked out of Office on their primary PC due to a forgotten Windows Hello PIN and is looking for a remote workaround using their Microsoft account.

Before you start

Ensure you have access to a web browser on a smartphone or a different computer, and that you know the login credentials (email and password) for the Microsoft account linked to your Office license.

Solution 1Recommended

Remove the Windows Hello PIN via Microsoft Account Security Settings

You can remotely delete the Windows Hello PIN associated with your device by accessing your Microsoft account's advanced security options online.

This method allows you to manage the sign-in preferences for devices linked to your Microsoft account. By removing the PIN from your security settings, you force the device to prompt for a new PIN or alternative sign-in method the next time it connects to the internet.

Sign in to your Microsoft Account

Open a web browser on any available device and go to the official Microsoft account sign-in page. Log in using the exact email address and password associated with your Office license.

Navigate to Security Settings

Once logged in, click on the 'Security' tab in the top navigation menu. From the Security dashboard, select 'Advanced security options'.

Locate and Delete the PIN

Scroll down the page to find the 'Windows Hello PIN' option under your active sign-in methods. Click on it to expand the details, and then choose 'Delete' to remove the PIN from the associated computer.

Set up a New PIN

Return to the computer you originally wanted to use. Upon your next sign-in attempt, the system will recognize the change and prompt you to set up a new Windows Hello PIN.

Remove the Windows Hello PIN via Microsoft Account Security Settings

Identity Verification: You may be prompted to verify your identity using a secondary email address or phone number before you can access the Advanced security options page.

Free Microsoft Office alternative

Try WPS Office for a Hassle-Free Document Experience

If you frequently encounter login issues or are locked out of Microsoft Office due to complex account security PINs, consider switching to WPS Office. It provides a lightweight, free alternative that lets you edit local files without mandatory sign-ins.

Fully compatible with Microsoft Word, Excel, and PowerPoint formats (.docx, .xlsx, .pptx).No mandatory account login or PIN required for basic local document editing.Incredibly fast startup on any PC, saving you time when you need to work immediately.An intuitive, all-in-one interface to manage your documents, spreadsheets, and PDFs.

microsoft office alternative - wps office

Frequently Asked Questions

Can I remove a Windows Hello PIN remotely if I don't have my Microsoft account password?

No, to remove a PIN remotely, you must be able to sign in to the Microsoft account linked to that specific device. If you cannot access the account, you will need to perform a password reset for your Microsoft account first.

Will deleting my Windows Hello PIN remotely delete my Office files?

No, deleting the Windows Hello PIN only removes that specific sign-in method from the device. Your documents, applications, and Office files on the computer remain completely safe and untouched.

Why is the Windows Hello PIN option missing in my Microsoft account security settings?

If the Windows Hello PIN option does not appear in your Advanced security options, the device may not be actively linked to that specific Microsoft account, or the PIN was set up as a local account PIN rather than a Microsoft-linked PIN.

Login & Account Issues