Password & Account Recovery

How to Recover Windows PIN and Remove a Former Administrator Account

Algirdas Jasaitis Oct 9, 2026 869 views

Question details

The user needs to reset a forgotten Windows PIN set by a former administrator and completely remove the old administrator account from the system to access Microsoft Word and other applications.

How to Recover Your Windows PIN and Remove a Former Administrator Account

Product: Windows OS / Microsoft 365
Device & OS: Windows
Scenario: The user is locked out of certain system functions and Microsoft Office apps due to an unknown PIN and an outdated administrator account persisting on the device.
Observed behavior: The user cannot log in or use Microsoft Word because the former administrator created the current PIN, and the old administrator's username is still present in the system settings.

Before you start

Ensure your device is connected to the internet to verify your identity for a PIN reset, and back up any important files from the old user account before permanently deleting it.

Solution 1Recommended

Reset Your Windows PIN from the Sign-in Screen

Use this method if you are locked out of your device and need to create a new PIN to sign in and access your applications.

Select the reset option

On the Windows sign-in screen, look below the PIN entry field and click on the 'I forgot my PIN' link.

Verify your identity

Follow the on-screen prompts to log into your Microsoft account. You may be asked to enter a security code sent to your backup email address or phone number.

Create a new PIN

Once your identity is verified, you will be prompted to set up a new PIN. Enter your new PIN, confirm it, and click 'OK' to regain access to your Windows desktop.

Reset Your Windows PIN from the Sign-in Screen

Network Requirement: You must have an active Wi-Fi or Ethernet connection on the lock screen to process the identity verification for a PIN reset.

Solution 2

Remove the Former Administrator Account via Settings

Follow these steps to delete an outdated user account, clearing old credentials and freeing up system resources.

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Frequently Asked Questions

Can I remove an administrator account without knowing its password?

Yes, as long as you are logged into another account on the same PC that also has Administrator privileges, you can remove the old account via Settings > Accounts without needing its specific password.

What happens to Microsoft 365 apps when I delete a Windows user account?

Deleting a Windows user account removes their local app data and personal settings. However, the Microsoft 365 software remains installed on the PC. You will just need to sign in with your own Microsoft account credentials when you open Word or Excel.

Why is the 'I forgot my PIN' option missing on the Windows lock screen?

This can happen if your PC is disconnected from the internet, if you are using a local account rather than a Microsoft account, or if certain organizational security policies are enforced. Try connecting to a network via the Wi-Fi icon on the lock screen, or use your Microsoft account password to sign in instead.

Login & Account Issues