Password & Account Recovery

How to Reset a Windows PIN Without the Old PIN

Aamir Naveed Akram Oct 21, 2026 868 views

Question details

The user needs to reset their Windows login PIN but cannot remember their previous PIN.

How to Reset a Windows PIN Without the Old PIN

Product: Windows
Device & OS: Windows
Scenario: The user has forgotten their Windows PIN and needs to authenticate their identity to create a new one and regain secure access.
Observed behavior: Changing the PIN normally requires entering the old PIN, so the user must use the 'I forgot my PIN' recovery feature via Microsoft account verification instead.

Before you start

Ensure your Windows device is connected to the internet, as you will need online access to verify your Microsoft account credentials or receive a security code.

Solution 1Recommended

Reset the PIN from Windows Settings

Use this method if you are currently signed into Windows using an alternative login option (like a password or fingerprint) and want to reset your forgotten PIN.

Windows allows you to reset your PIN directly from the Settings menu. Because you do not know the old PIN, you will bypass the standard 'Change' option and instead use the recovery feature.

Navigate to Sign-in options

Click the Start menu, open Settings, select 'Accounts' from the sidebar, and then click on 'Sign-in options'.

Select the recovery link

Under the 'PIN (Windows Hello)' section, locate and click the 'I forgot my PIN' link.

Verify your identity

When prompted, enter your Microsoft account password or select an alternative verification method (like a backup email or phone number) to receive a security code.

Create your new PIN

Once your identity is verified, enter your new PIN in the dialog box, confirm it by typing it a second time, and click OK to save your changes.

Verification Required: A stable internet connection is necessary for this step, as Windows must communicate with Microsoft's servers to verify your identity.

Solution 2

Reset the PIN from the Windows Sign-in Screen

Use this method if you are locked out of your device and cannot sign into Windows to access the Settings menu.

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Frequently Asked Questions

Can I reset my Windows PIN without a Microsoft account?

If you are using a local offline account rather than a Microsoft account, the 'I forgot my PIN' link may not work the same way. You must sign into Windows using your local account password, navigate to Settings > Accounts > Sign-in options, and remove or reset the PIN from there.

Why is the 'I forgot my PIN' option missing on my login screen?

This option might be missing if your device is managed by a workplace or school organization that enforces strict security policies. In such cases, you will need to contact your IT administrator to have your PIN reset.

Will resetting my Windows PIN delete my personal files?

No. Resetting your Windows PIN only changes the security credential you use to unlock your device. It does not delete, modify, or affect any of your personal files, documents, or installed applications.

Login & Account Issues