How to Find a Microsoft Solitaire Premium Charge on Your Account
Question details
The user needs to identify and verify an unexpected Microsoft Solitaire Premium charge appearing on their payment method.
- Product
- Microsoft Account
- Device & OS
- not provided
- Scenario
- Investigating an unrecognized subscription or premium charge on a billing statement.
- Observed behavior
- A charge related to Microsoft Solitaire Premium appears on the user's billing statement, requiring confirmation of the purchase amount, date, billing period, and status.
Gather your recent credit card or bank statements and ensure you have the login credentials for the Microsoft account potentially associated with the charge.
Review Your Microsoft Account Order History
The most direct way to verify the charge is by checking the official order history linked to your Microsoft account.
Microsoft subscriptions and digital purchases are tied directly to the Microsoft account used during checkout. Reviewing the billing section will reveal the exact nature of the charge.
Navigate to account.microsoft.com and log in using the email address and password associated with the payment method.
On your account dashboard, locate and click on the 'Payment & billing' tab at the top of the page, then select 'Order history' from the dropdown menu.
Adjust the date range filter on the Order history page to match the date the charge appeared on your bank or credit card statement.
Look for transactions marked as 'Completed' or 'Redeemed' that correspond to Microsoft Solitaire Premium or an unexpected subscription name.
Contact Microsoft Billing Support and Your Card Issuer
Use this method if the charge does not appear in your account history but is still pending or posted on your bank statement.
Manage Your Expenses Better with WPS Office
While investigating unexpected account charges, keeping track of your personal finances and subscriptions is crucial. WPS Office is a free, lightweight, and highly compatible alternative to Microsoft Office, providing powerful spreadsheet tools perfect for managing your home budget.
- 1. Open WPS Office: Launch the WPS Office application on your computer or mobile device.
- 2. Select Spreadsheet: Click on 'Spreadsheet' to create a new workbook for tracking subscriptions.
- 3. Use a budget template: Search for 'Budget' in the template library to start logging your expenses and managing potential premium charges immediately.
Frequently Asked Questions
Why does my bank statement show a different name for a Microsoft Solitaire charge?
Microsoft often bundles various digital purchases and subscriptions under general billing names like 'Microsoft *Store' or 'Microsoft *Subscription'. You must check your specific order history at account.microsoft.com to match the exact amount and date to the Solitaire Premium charge.
Can I get a refund for an accidental Microsoft Solitaire Premium purchase?
Yes, you can often request a refund if the purchase was made recently and accidentally. Go to your Microsoft account order history, locate the Solitaire Premium item, and look for a 'Request a refund' option next to it.
What if the charge isn't on my Microsoft account?
If you do not see the charge in your account's order history, it may be linked to a family member's account who shares your device, or your payment card may have been compromised. Check all household Microsoft accounts before contacting your bank to report unauthorized use.
