Microsoft Account Errors

How to Fix a Microsoft Account Created with the Wrong Age

Khadija Khan Sep 29, 2026 869 views

Question details

The user needs to correct the date of birth on a Microsoft account that was accidentally created with an incorrect age, causing it to be restricted as a child account.

How to Fix a Microsoft Account Created with the Wrong Age

Product: Microsoft Account
Device & OS: not provided
Scenario: The user entered the wrong birth date during account creation and is now prevented from signing in or modifying the account age independently.
Observed behavior: The account is classified as a child account by Microsoft, restricting the user from changing the date of birth without parental or family organizer approval.

Before you start

Before proceeding, determine if your account is currently part of a Microsoft Family group, and ensure you have the login credentials for a parent or family organizer account if required to approve the change.

Solution 1Recommended

Update Date of Birth Using Microsoft Family Safety

Use a parent or family organizer account to approve the date of birth change for the restricted child account.

When an account is classified as a child account due to age restrictions, international privacy laws require a designated adult to authorize account changes. This is managed through the Microsoft Family Safety portal.

Sign in as the family organizer

Navigate to family.microsoft.com and log in using the credentials of the parent or family organizer account linked to the restricted child account.

Access the child's profile

Locate the child account in the family dashboard, click on 'More options' (or the three dots), and select 'Manage my child's profile info'.

Edit the birth date

On the profile management page, click on 'Edit this child's personal info', update the date of birth to the correct adult age, and follow the prompts to save the changes.

Update Date of Birth Using Microsoft Family Safety

Changes Applied: Once updated by an adult account, the child account will be reclassified as an adult account and the previous age restrictions will be removed.

Solution 2

Create a New Microsoft Account

If the incorrectly aged account is brand new and contains no important purchases or data, creating a new account is the fastest solution.

Solution 3

Use the Microsoft Account Recovery Process

If you are locked out completely and cannot use Family Safety, try the standard account recovery process.

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Frequently Asked Questions

Can I change a child account to an adult account without a parent account?

No. Due to privacy laws, a parent or family organizer must authorize the date of birth change if the account is currently recognized by Microsoft as a child account.

What happens if I cannot access the parent account linked to the family group?

You will need to use the Microsoft Account Recovery form to regain access to the parent account first, or contact Microsoft Support directly for assistance with the family group.

Can I transfer my data from the restricted account to a newly created adult account?

Purchases, subscriptions, and Xbox game progress generally cannot be transferred between Microsoft accounts. However, you can manually download and move personal files, such as OneDrive documents, to the new account.

Login & Account Issues