How to Remove Acrobat DC Trial Update Notification in Creative Cloud
Question details
The user wants to remove a persistent, inaccurate update notification for an Acrobat DC trial from the Creative Cloud application.
- Product
- Adobe Creative Cloud
- Device & OS
- Mac
- Scenario
- Managing software updates and app notifications within the Creative Cloud desktop application.
- Observed behavior
- Acrobat DC incorrectly appears in the Updates tab as version 19.0 with a 'Try' button, despite the user only having Acrobat Reader installed on their Mac.
Ensure you have a stable internet connection and your Adobe ID credentials ready before you refresh your Creative Cloud desktop app settings.
Refresh Account Sync in Creative Cloud
Signing out and back into the Creative Cloud desktop app with the correct Adobe ID forces the app to sync with your actual subscription status.
Creative Cloud can sometimes cache old account statuses or promotional trial flags. Re-authenticating your Adobe ID is the most effective way to clear unwarranted trial update notifications for apps you haven't installed.
Open the Creative Cloud desktop application on your Mac. Click on your profile icon in the top right corner and select 'Sign Out'.
Open your web browser and navigate to Adobe.com. Sign in with your Adobe ID and go to 'Manage Plan' to ensure there are no active Acrobat DC trials tied to your account.
Return to the Creative Cloud desktop app and log back in using your verified Adobe ID. Check the Updates tab to see if the Acrobat DC notification has disappeared.
Contact Adobe Support for Server-Side Removal
If the 'Try' button persists after re-syncing your account, Adobe Support can manually remove the trial provision from their database.
Switch to WPS Office for a Hassle-Free PDF and Document Experience
Tired of dealing with confusing software update notifications and unexpected trial pop-ups? WPS Office is a lightweight, all-in-one suite that includes a powerful PDF editor alongside Word, Excel, and PowerPoint alternatives. Enjoy seamless functionality without the constant subscription nags.
- 1. Download the Installer: Navigate to the official WPS Office website and download the free installer designed for your Mac.
- 2. Install WPS Office: Open the downloaded file and follow the simple on-screen instructions to install the application.
- 3. Set as Default PDF Reader: Right-click any PDF file, choose 'Get Info', select WPS Office under 'Open with', and click 'Change All' to open all future PDFs seamlessly.
Frequently Asked Questions
Why does Acrobat DC appear in my Creative Cloud Updates if I didn't install it?
Creative Cloud frequently lists applications like Acrobat DC as available trials in the Updates or Apps tab to encourage users to explore new software. It can also appear if a trial was accidentally initiated or linked to your Adobe ID in the past.
Will ignoring the Acrobat DC trial notification affect my Acrobat Reader?
No. Leaving the Acrobat DC update notification with the 'Try' button in your Creative Cloud desktop app will not interfere with the functionality or performance of your standalone Acrobat Reader on your Mac.
Can I hide specific apps from the Creative Cloud desktop app?
The Creative Cloud desktop app does not currently offer a direct 'hide' button for individual trial apps in the Updates tab. Resolving persistent trial prompts usually requires logging out and back in to refresh your license status.
