Fix OneDrive Files Showing Deleted After Tenant Migration
Question details
Users need to locate and restore project files that are missing, moved, or incorrectly marked as deleted after changing Microsoft 365 tenants.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Reconfiguring the OneDrive desktop application after migrating between Microsoft 365 tenants.
- Observed behavior
- OneDrive reports that synchronization is complete, but essential files are missing from their original local folders and incorrectly appear as deleted or pending removal.
Before attempting to fix the desktop application, sign in to OneDrive online to verify if your files are safely stored in the cloud or the Recycle Bin. Avoid making any additional bulk file moves locally until the sync status is resolved.
Unlink and Reconfigure the OneDrive Desktop Application
Resetting the connection and specifying the correct folder location for the new tenant identity resolves most migration-related sync issues.
When migrating between Microsoft 365 tenants, the local OneDrive cache can become disconnected from the correct cloud directory, causing files to appear missing or pending removal. Unlinking the account forces the app to establish a fresh connection with the new tenant.
Click the OneDrive cloud icon in your system tray or menu bar. Click the gear icon to open Settings, navigate to the Account tab, and click 'Unlink this PC'.
Close the application completely. Reopen OneDrive from your Start menu or Applications folder to initiate the setup screen.
Enter the new Microsoft 365 email address and credentials provided for the new tenant to sign in.
During setup, carefully choose the correct local folder designated for the new tenant. Allow the initial synchronization to complete fully before opening your project files.
Seamlessly Edit Cloud Files with WPS Office
While managing your Microsoft 365 tenant migration, you can rely on WPS Office to open, edit, and manage all your documents. WPS Office is a free, lightweight suite that fully supports Microsoft Office formats and integrates smoothly with your local cloud storage folders.
- 1. Install WPS Office: Download and install WPS Office Free from the official website.
- 2. Open Your OneDrive Files: Launch WPS Office and open your Word, Excel, or PowerPoint documents directly from your newly synced local OneDrive folder.
- 3. Edit and Auto-Sync: Work on your project files with full format compatibility. Any saved changes will automatically sync to the cloud via OneDrive.
Frequently Asked Questions
Why do my OneDrive files say 'Pending removal' after migration?
This happens when files are deleted or moved on the local device, but the sync client pauses the action to confirm whether you want to delete them from the cloud as well. It is a safety feature common during folder redirections or tenant changes.
Can I recover files if they were accidentally deleted during the tenant switch?
Yes. First, check the OneDrive Recycle Bin on the web portal. If the files are present, you can select them and click 'Restore' to move them back to their original location in the cloud.
Should I manually move my files if OneDrive says sync is complete but files are missing?
No. Avoid manual bulk moves until you verify the files' true location on the OneDrive web portal. Manually moving files while the client is misconfigured can lead to duplicate files, sync conflicts, or permanent data loss.
How long does it take for OneDrive to resync after unlinking the account?
The synchronization time depends on the volume of your files and your internet connection speed. Ensure you keep your device powered on and connected to the internet until the OneDrive icon in the system tray shows the 'Up to date' status.
