How to Restore a Deleted Acrobat Fill & Sign File on iPhone
Question details
The user wants to know if and how they can recover a document deleted from the Acrobat Fill & Sign app on an iPhone.
- Product
- Acrobat Fill & Sign
- Device & OS
- iPhone
- Scenario
- Accidental deletion of a signed or filled document on an iOS device.
- Observed behavior
- The file is no longer visible or accessible within the Acrobat Fill & Sign app.
Stop using the app immediately to prevent overwriting the deleted data, and ensure you have access to your Apple ID and Adobe account credentials to check your cloud backups.
Check Adobe Document Cloud and Recently Deleted
The most direct way to recover the file is through Adobe's own cloud storage or the app's recently deleted folder.
If your Acrobat app was connected to the internet, it likely synced your signed document to the Adobe Document Cloud.
Open the Acrobat app on your iPhone and make sure you are logged in with the Adobe ID used when you created the file.
Navigate to the 'Files' tab and tap on 'Document Cloud' to search for the missing file.
If it is not in the main folder, check the 'Deleted' or 'Recently Deleted' section within the app's file manager to restore it.
Recover via iPhone Files App and iCloud Drive
If you saved the document locally or to iCloud Drive, you might find it in the iOS Files app.
Restore from an iOS Device Backup
If the file was not synced to a cloud service but was present during your last device backup, you can restore your iPhone to recover it.
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Frequently Asked Questions
Can I recover an Acrobat file if I never backed it up?
If the file was exclusively saved locally on your iPhone and no iCloud, iTunes, or Adobe Cloud backup was ever made before deletion, it is highly unlikely you can recover the file.
How long do deleted files stay in iCloud Drive?
Files deleted from iCloud Drive or the iOS Files app are kept in the Recently Deleted folder for up to 30 days before they are permanently erased from the system.
Can Adobe Support recover a permanently deleted file?
Adobe Support can sometimes investigate server-side issues, but if you manually and permanently deleted the file from your Document Cloud storage, it generally cannot be retrieved.
