Office Apps Crashing

How to Fix OneDrive Crashing on MacBook (macOS Sonoma)

Amos Gikunda Sep 28, 2026 869 views

Question details

Users need a reliable method to stop the Microsoft OneDrive application from continuously crashing and restarting on MacBooks after upgrading to macOS Sonoma.

How to Fix OneDrive Crashing on MacBook (macOS Sonoma)

Product: Microsoft OneDrive
Device & OS: macOS Sonoma
Scenario: Attempting to sync or access cloud files on a MacBook
Observed behavior: The OneDrive application repeatedly crashes and restarts on its own, preventing successful file synchronization, even after the app has been reinstalled.

Before you start

Before troubleshooting, ensure you have an independent local backup of your important files on an external drive, as repeated crashes during synchronization can sometimes lead to data inconsistencies.

Solution 1Recommended

Reset the OneDrive Application

Resetting the OneDrive app clears corrupted configuration files and forces a full re-sync, which is the most effective way to resolve persistent crash loops on macOS Sonoma.

This process will not delete your files, but it will clear the application's internal settings and require you to sign in and configure your sync preferences again.

Quit OneDrive

Click the OneDrive cloud icon in your Mac's top menu bar, click the gear icon (Settings & More), and select 'Quit OneDrive'.

Open Application Package Contents

Open Finder, navigate to the 'Applications' folder, Control-click (or right-click) the OneDrive app icon, and select 'Show Package Contents' from the context menu.

Run the Reset Command

Navigate to 'Contents' > 'Resources'. Locate and double-click either 'ResetOneDriveApp.command' or 'ResetOneDriveAppStandalone.command' to execute the reset script.

Restart and Setup

Once the script finishes, open OneDrive again from your Applications folder, sign in with your Microsoft account, and complete the initial setup.

Full Sync Required: After the reset, OneDrive will perform a full sync. Depending on the size of your cloud storage, this may take some time. Let it run uninterrupted.

Solution 2

Install macOS Updates and Test in Safe Mode

System bugs or conflicting background processes can cause OneDrive to crash. Updating macOS and using Safe Mode helps isolate these issues.

Solution 3

Reinstall OneDrive from the Mac App Store

If you downloaded OneDrive directly from Microsoft and it keeps crashing, switching to the sandboxed Mac App Store version can sometimes bypass system-level conflicts.

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1. Download the macOS Installer: Visit the official WPS Office website and download the version optimized for macOS.
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Frequently Asked Questions

Will resetting OneDrive delete my locally saved files?

No. Running the reset command only clears the application's configuration settings and forces a full re-sync. Your actual files, both locally stored and in the cloud, remain safe and intact.

Why does OneDrive keep crashing after upgrading to macOS Sonoma?

Major macOS updates often introduce changes to file system permissions, background tasks, and system frameworks. If OneDrive has outdated cache files or hasn't been updated to fully align with Sonoma's new architecture, it can result in continuous crashing.

Can I use iCloud instead of OneDrive on my Mac?

Yes. iCloud Drive is natively integrated into macOS and generally provides a highly stable sync experience on MacBooks. You can easily migrate your important documents to iCloud if third-party syncing applications continue to fail.

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