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Fix Microsoft Bookings Confirmation Email Showing Address Twice

Maira Mehtab Sep 22, 2026 869 views

Question details

The user needs to configure Microsoft Bookings so that the meeting address only appears once in the confirmation email instead of duplicating.

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Sending automated booking confirmation emails to clients or attendees.
Observed behavior: The meeting address or location is displayed two times within the generated confirmation message.

Before you start

Verify your specific service settings in Bookings to ensure the address hasn't been manually typed into both the default location field and the custom email notes section.

Solution 1

Check Location and Email Notes for Manual Duplications

Ensure that the address is only entered in the dedicated location field and not accidentally repeated in the custom email confirmation notes.

Sometimes, the duplication is caused by overlapping configurations where an administrator has placed the address in the location field and also manually typed it into the custom notes box intended for extra instructions.

Open Bookings App

Log into your Microsoft 365 account and launch the Microsoft Bookings application.

Navigate to Services

Click on 'Services' in the left-hand navigation menu and select the specific service that is causing the duplicated address.

Check Default Location

Review the 'Default location' field to see how the address is formatted.

Review Custom Notes

Scroll down to the 'Additional information for email confirmation' section and ensure the address is not manually typed there.

Solution 2Recommended

Report the Issue to the Microsoft Bookings Community Hub

If your configuration is correct but the system still duplicates the address, escalate the issue to community experts for backend investigation.

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Frequently Asked Questions

Why does Microsoft Bookings show the meeting address twice?

This usually happens for two reasons: either the address was entered in both the 'Location' field and the custom email notes, or there is a known system formatting glitch within Microsoft Bookings that duplicates dynamic location data.

Can I fully customize the layout of the Bookings confirmation email?

No, Microsoft Bookings offers limited customization for confirmation emails. You can add custom text via the 'Additional information' box, but the core layout—including how the date, time, and location are displayed—is automatically generated.

How long does it take to get a response on the Microsoft Community Hub?

Response times vary based on community activity. However, providing detailed information—including screenshots of the duplicated address and your exact service configuration—helps experts and Microsoft agents resolve your query much faster.

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