Calendar Problems

How to Change the Subject of Microsoft Bookings Confirmation Emails

Anum Mushtaq Oct 14, 2026 869 views

Question details

Users need to update or modify the subject line of automated confirmation emails in Microsoft Bookings, typically to remove an outdated role or title.

How to Change the Subject of Microsoft Bookings Confirmation Emails

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Managing customer appointments and attempting to customize the automated confirmation communications sent to clients.
Observed behavior: The confirmation email subject contains an outdated role or title, and there is no direct setting available in the Bookings interface to edit the subject line manually.

Before you start

Note that Microsoft Bookings currently has limited built-in options for customizing automated email subject lines; the subject is generally auto-generated based on your service and business details.

Solution 1Recommended

Update the Service Name and Business Information

Since Microsoft Bookings automatically generates the email subject line based on your service name and business details, updating these fields acts as an effective workaround to remove outdated titles.

While you cannot manually type a custom subject line for the confirmation emails, modifying the fields that Bookings uses to generate the subject can resolve the issue of outdated roles or titles appearing in client communications.

Access Microsoft Bookings

Modify the Service Name

Navigate to the 'Services' tab in the left-hand menu, select the specific service tied to the confirmation email, and update the 'Service name' to reflect the correct, current title. Click 'Save'.

Update Business Details

Go to the 'Business information' tab to ensure your company name and professional details are current. Save any changes made.

Update the Service Name and Business Information

Solution 2

Submit a Feature Request via the Microsoft Feedback Portal

Because there is no dedicated setting to manually edit just the email subject line, the official recommendation is to submit a feature request to the product team.

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Frequently Asked Questions

Can I add custom text to the body of the Bookings confirmation email?

Yes, you can customize the email body. In the Bookings app, go to the 'Services' tab, select a service, and scroll down to the 'Additional information for email confirmation' field. Text entered here will appear in the body of the confirmation email.

Why does my old job title still appear in Microsoft Bookings?

Bookings pulls user and staff information from your Microsoft 365 directory profile. If an outdated title is displaying, your Exchange or Global Administrator may need to update your job title in the active user directory.

Can I disable confirmation emails entirely in Microsoft Bookings?

Yes. You can manage email notifications by going to the 'Services' page, selecting your service, and adjusting the email notification checkboxes to stop sending messages when a booking is created or changed.

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