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Fix Microsoft Bookings Confirmation Emails Sent to the Wrong Address

Maira Mehtab Sep 27, 2026 869 views

Question details

The user needs to troubleshoot an issue where Microsoft Bookings confirmation messages are being delivered to a personal email address instead of the configured business email address.

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Managing appointment notifications and ensuring confirmation emails route to the correct corporate inbox.
Observed behavior: Confirmation emails are incorrectly delivered to a personal email address rather than the properly configured business address.

Before you start

Ensure you have administrator access to the specific Microsoft Bookings calendar so you can view and modify the business information and staff profile settings.

Solution 1Recommended

Review Bookings Page and Staff Settings

Verify that the correct email addresses are configured in both the overarching business information and individual staff profiles.

Microsoft Bookings pulls email addresses from multiple configuration areas. If a personal email was ever used during setup or in a staff profile, notifications might default to it.

Check Business Information

Navigate to your Microsoft Bookings dashboard and select 'Business information' from the left menu. Ensure the 'Send customer replies to' email is accurately set to your business address.

Verify Staff Settings

Go to the 'Staff' tab, select the specific staff member assigned to the booking, and confirm their email address is correct and not mistakenly set to a personal account.

Review Booking Page Configurations

Open the 'Booking page' settings and check the email notification preferences to verify that notifications are routed to the intended recipient addresses.

Save Changes: Always remember to click 'Save' at the top of the page after modifying any email addresses in your Bookings settings.

Solution 2

Consult the Microsoft Bookings Community

If all settings are correct but the issue persists, specialized assistance may be required from the Microsoft Tech Community.

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Frequently Asked Questions

Why are my Microsoft Bookings going to my personal calendar?

This usually happens if your personal email is still linked to your Microsoft 365 account or if it was mistakenly entered in the staff profile settings. Ensure only your business email is designated in the 'Staff' tab of your Bookings dashboard.

Can I send Bookings confirmations to multiple email addresses?

Depending on your specific Microsoft 365 configuration, you may be able to add multiple email addresses separated by commas or semicolons in the 'Send customer replies to' field within the Business information settings.

How do I change the default reply-to email in Microsoft Bookings?

You can change this by going to the Microsoft Bookings dashboard, selecting 'Business information' on the left panel, and updating the email address in the 'Send customer replies to' field before saving your changes.

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