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Fix Missing MS-900 and AZ-900 Certifications on Microsoft Learn Dashboard

Tauseeq Magsi Sep 27, 2026 869 views

Question details

The user is unable to locate their earned MS-900 and AZ-900 certifications on the Microsoft Learn dashboard and is encountering a 'Profile not found' error.

How to Fix Missing MS-900 and AZ-900 Certifications on Microsoft Learn Dashboard

Product: Microsoft Learn / Microsoft Credentials
Device & OS: not provided
Scenario: Checking and downloading earned certification records on the Microsoft Learn portal.
Observed behavior: The certification tab is missing from the dashboard, a 'Profile not found' error is displayed, and the MS-900 and AZ-900 certificates cannot be downloaded.

Before you start

Ensure you have the exact email address and Microsoft account credentials that were used when you initially registered for and passed the MS-900 and AZ-900 exams.

Solution 1Recommended

Verify and Switch to the Correct Microsoft Account

Ensure you are logged into the exact account used to register for your exams, as mismatched or unlinked accounts are the primary cause of missing certifications.

Microsoft Learn profiles are tied directly to the specific email address used during Pearson VUE exam registration. If you are signed in with a different personal or work account, your certifications will not display.

Sign out of Microsoft Learn

Go to the Microsoft Learn website, click on your profile picture in the top right corner, and select 'Sign out' from the dropdown menu.

Sign in with the exam account

Click 'Sign in' again and enter the email address and credentials you originally used to schedule your MS-900 and AZ-900 exams.

Access the Credentials tab

Navigate to your profile settings, click on 'Credentials' in the left-hand menu, and then select 'Certifications' to check if your missing certificates now appear.

Verify and Switch to the Correct Microsoft Account

Account Linking: If you have separate personal and work accounts, you may need to link them in the Settings menu under 'Account management' to view all your certifications in one place.

Solution 2

Submit a Support Request to Microsoft Credentials

Use this solution if verifying your account does not resolve the 'Profile not found' error and your certifications require manual recovery by support.

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Manage Your Certification Study Journey with WPS Office

While resolving your Microsoft Learn account issues, you can use WPS Office as a free, lightweight alternative to seamlessly organize your study notes, track exam schedules, and update your resume with your newly earned MS-900 and AZ-900 credentials.

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Frequently Asked Questions

Why does my Microsoft Learn dashboard say 'Profile not found'?

This usually happens if you are signed in with a different email address than the one used to complete your certification exams, or if your certification profile has not been successfully linked to your current Microsoft Learn account.

How can I download my MS-900 and AZ-900 certificates once recovered?

Once the correct profile is successfully linked, navigate to the Certifications tab under the Credentials section on your Microsoft Learn dashboard, select the specific exam, and click the option to print or download the certificate as a PDF.

Can I merge two Microsoft Learn profiles if my certifications are split?

Yes, you can merge certification profiles. You will need to contact Microsoft Credentials Support through their forum and provide both MCID (Microsoft Certification ID) numbers to have a support agent merge them into a single account.

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