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Fix SharePoint Highlighted Content Filmstrip Fails in iPhone App
Question details
The user needs to fix or work around an issue where the Filmstrip layout of the SharePoint Highlighted Content web part does not display properly in the iOS mobile app.
- Product
- Microsoft SharePoint iOS App
- Device & OS
- iOS
- Scenario
- Viewing a SharePoint intranet page containing a Highlighted Content web part on a mobile device.
- Observed behavior
- The Filmstrip layout fails to load or render in the SharePoint iPhone app, whereas the Carousel and Compact layouts work normally, and the Filmstrip layout works fine in mobile browsers.
Verify that your SharePoint iOS application is updated to the latest version available on the Apple App Store, and check if the Carousel or Compact layouts function correctly on the exact same page.
Use a Mobile Web Browser as a Workaround
Since the issue is specific to the native SharePoint iOS application, accessing the site via a standard mobile web browser bypasses the rendering defect.
The Highlighted Content web part relies on application-specific rendering codes in the iOS app, which currently contain a defect for the Filmstrip layout. However, standard web rendering engines process the layout correctly.
Launch Safari, Google Chrome, or Microsoft Edge on your iPhone.
Type the URL of your SharePoint site into the address bar and press Go.
Enter your Microsoft 365 credentials to authenticate.
Navigate to the page containing the Highlighted Content web part. The Filmstrip layout will now display correctly.
Change the Web Part Layout on Desktop
Switching the web part to a different layout that is supported by the iOS app ensures mobile users can still see the content natively.
Report the Defect to Microsoft
Submitting reproducible details to the Microsoft Feedback Portal brings the bug to the development team's attention for a future app update.
Looking for a Reliable Mobile Office Alternative?
While you wait for Microsoft to release a patch for the SharePoint iOS app, try WPS Office for your document collaboration needs. It is a highly compatible, fast, and free mobile suite that allows you to effortlessly manage Word, Excel, PowerPoint, and PDF files on your iPhone.
- 1. Download from the App Store: Search for WPS Office in the Apple App Store and install the free application.
- 2. Sign in to your account: Launch the app and log in using your preferred email or third-party account to enable cloud sync.
- 3. Access your documents: Link your cloud storage to seamlessly open, edit, and share your Office files directly from your mobile device.
Frequently Asked Questions
Why does the Filmstrip layout work in Chrome but not the SharePoint app?
The SharePoint iOS app uses native iOS rendering components, which can occasionally contain unique bugs or fall behind standard web browser capabilities. Mobile browsers like Chrome and Edge use web rendering engines that accurately interpret the web part's code.
What is the difference between Filmstrip, Carousel, and Compact layouts in SharePoint?
The Filmstrip layout displays multiple items in a continuous horizontal scrolling format. Carousel shows one large item at a time with arrows to cycle through them, while Compact displays content in a simple, text-heavy vertical list without large preview images.
Can I force the SharePoint mobile app to load pages in desktop view?
No, the SharePoint mobile app is designed to strictly display responsive mobile layouts. To view a site in desktop mode on a mobile device, you must use a standard browser like Safari and request the desktop website from the browser's menu options.
