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How to Add an Extra Email Address to Microsoft Bookings Notifications

Huda Qurayshi Oct 10, 2026 869 views

Question details

The user needs to send Microsoft Bookings appointment notifications to both the customer and an additional email address, such as a manager.

How to Add an Extra Email Address to Microsoft Bookings Notifications

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Managing appointment notifications and ensuring specific stakeholders receive copies of booking confirmations without disrupting calendar sync.
Observed behavior: Microsoft Bookings lacks a standard CC field for extra recipients on a per-booking basis, requiring a system workaround to notify additional addresses.

Before you start

Since Microsoft Bookings does not feature a native 'CC' field for individual bookings, you will need administrator access to adjust staff and service settings to implement the workaround.

Solution 1Recommended

Workaround: Add the Additional Email as a Staff Member

Because there is no native CC option, the most reliable workaround is to configure the extra email address as a staff member assigned to the service.

This method ensures that every time a booking is made for a specific service, the additional email address receives a notification. It does not prevent the appointment from syncing to the customer's personal calendar.

Navigate to the Staff Menu

Add a New Staff Member

Click the 'Add new staff' button at the top of the page. Enter the additional email address (e.g., a manager's email or a shared inbox) in the email field.

Enable Email Notifications

Ensure that the option labeled 'Notify staff via email when a booking assigned to them is created or changed' is checked, then save the staff profile.

Assign the Email to a Service

Go to the 'Services' page from the left menu. Select the relevant service, scroll to the 'Assign staff' section, and assign this new 'staff member' to the service.

Perform a Test Booking

Save your changes and create a test booking through your published Bookings page to verify that both the customer and the additional email address receive the confirmation.

Workaround: Add the Additional Email as a Staff Member

Testing Required: Carefully test this configuration to ensure that the primary customer's calendar sync remains completely unaffected by the secondary staff assignment.

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Frequently Asked Questions

Can I add a custom CC field directly to the Microsoft Bookings form?

Currently, Microsoft Bookings does not support adding a functional CC field that automatically sends booking confirmation emails to secondary addresses entered by the customer. You must use the staff assignment workaround.

Will adding an extra email as staff affect the customer's calendar syncing?

No, as long as the primary customer's email is entered in the standard customer details field during booking, the appointment will continue to sync to their personal calendar normally.

Is there a way to notify a manager of every booking automatically?

Yes. By adding the manager's email address as a 'Staff' member and assigning them to all your available services with email notifications enabled, they will receive updates for every new booking.

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