Send & Receive Issues

How to Automatically CC an Address on Microsoft Bookings Notifications

Maira Mehtab Oct 8, 2026 869 views

Question details

The user wants to automatically copy (CC) an additional email address when sending out Microsoft Bookings invitations and meeting notifications.

How to Automatically CC an Email Address in Microsoft Bookings

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Setting up meeting notifications and invitations to ensure a secondary email address receives all booking updates.
Observed behavior: Microsoft Bookings does not have a native CC field for notifications, requiring a configuration workaround to achieve the goal.

Before you start

Ensure you have administrator or full-access permissions to your Microsoft Bookings calendar to add new staff members and modify service settings.

Solution 1Recommended

Add the CC Address as a Staff Member

Use the staff management feature to include an additional email address in all booking notifications by assigning them as a staff member.

Since Microsoft Bookings does not currently offer a dedicated 'CC' field in its notification settings, you can use a proven workaround. By adding the desired email address as a dummy staff member and assigning it to your services, that address will receive all automated booking updates.

Navigate to the Staff Page

Open your Microsoft Bookings dashboard and select 'Staff' from the left-hand navigation menu.

Add a New Staff Member

Click 'Add new staff' and enter the email address you wish to CC on notifications into the email field. You can name it 'Admin CC' or something similar.

Disable Calendar Availability Sync

Uncheck the option that says 'Events on Office calendar affect availability'. This ensures the CC email address's personal calendar does not accidentally block out your booking time slots.

Assign to Services

Go to the 'Services' page from the left menu. Edit the service for which you want notifications, and assign this newly created staff member to the service.

Set to Receive Notifications

Select the 'Assign all' option (or set it as a default staff member for that service). The address will now be copied on all incoming booking notifications.

Configuration Complete: Test the setup by booking a test appointment to ensure the secondary email address successfully receives the automated invitation.

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Frequently Asked Questions

Can I add multiple CC addresses in Microsoft Bookings?

Yes, you can add multiple email addresses by repeating the workaround. Create a separate 'staff member' profile for each email address you want to CC, and assign them to your relevant services.

Why must I uncheck 'Events on Office calendar affect availability'?

If this setting is left enabled, any calendar events linked to the CC email address might block out time slots in your Bookings calendar, inadvertently reducing your availability to clients.

Will the CC address appear to customers on the public booking page?

The email address will be listed internally, but you can choose to hide this specific staff profile from the public booking page in the staff settings to avoid confusing your customers.

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