How to Enable Email and PDF Response Receipts in Microsoft Forms
Question details
The user needs to know how to allow respondents to receive an email confirmation or download a PDF receipt of their answers after submitting a Microsoft Form.
- Product
- Microsoft Forms
- Device & OS
- not provided
- Scenario
- Configuring form settings to provide submission receipts to respondents.
- Observed behavior
- Users need to locate and activate the email and PDF receipt options, and understand the limitations for external respondents or forms that have been duplicated.
Ensure you have owner or edit permissions for the Microsoft Form you wish to configure, and check whether your respondents are internal (within your organization) or external.
Enable PDF and Email Response Receipts in Form Settings
Activate the receipt option within Microsoft Forms settings to let respondents save or email their answers.
By enabling this feature, respondents will see a confirmation screen after submission where they can print or download their responses as a PDF.
Note that automatic email confirmation receipts have strict organizational requirements.
Navigate to forms.office.com in your web browser and open the specific form you want to edit.
Click on 'More form settings' (the three dots icon) in the upper-right corner of the screen.
Select 'Settings' from the drop-down menu that appears.
Scroll down and check the box for 'Allow receipt of responses after submission'.
Contact Microsoft 365 Admin for Missing Options
If the receipt setting is missing or fails to copy when duplicating a form, administrative support is required.
Try WPS Office for a Complete and Free Productivity Suite
While Microsoft Forms requires specific organizational settings for email receipts, WPS Office provides a free, lightweight, and highly compatible suite of tools for your daily document, spreadsheet, and presentation needs.
- 1. Visit the WPS Office Website: Go to the official WPS Office website to download the free installation package.
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- 3. Open and Edit Your Files: Launch WPS Office and immediately start opening or editing your existing Microsoft Office documents without any formatting loss.
Frequently Asked Questions
Why can't external respondents receive email confirmation receipts?
In Microsoft Forms, email confirmation receipts are typically restricted to respondents within your organization. The 'Record Name' setting must also be enabled so the system can accurately track the internal user's email address.
Why did my form settings disappear when I duplicated the form?
Microsoft has not provided an official reason why receipt settings sometimes fail to transfer during duplication. If this happens, you will need to manually re-enable the settings or have your administrator contact Microsoft support.
How do respondents download a PDF of their answers?
Once the 'Allow receipt of responses after submission' setting is enabled, respondents will see an option to print or download a PDF containing their responses and the thank-you message on the final submission confirmation page.
