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How to Fix Clipchamp Giphy GIFs and Stickers Stuck on Importing

Tauseeq Magsi Oct 7, 2026 870 views

Question details

The user needs to resolve an issue where Giphy GIFs and stickers fail to load and get stuck in an endless importing loop inside the Clipchamp editor.

Fix Clipchamp Giphy GIFs and Stickers Stuck on Importing

Product: Microsoft Clipchamp
Device & OS: not provided
Scenario: Adding animated Giphy GIFs or external stickers to a video editing timeline in Clipchamp.
Observed behavior: Giphy GIFs and stickers remain indefinitely stuck on the 'Importing' state, while Clipchamp's native built-in stickers continue to import and work normally.

Before you start

Ensure your internet connection is stable and verify whether this issue affects all imported media files or if it is strictly isolated to the Giphy integration feature.

Solution 1Recommended

Clear Browser or App Cache and Restart

Refreshing the application data clears out temporary caching glitches that cause external integrations like Giphy to freeze.

Stuck import processes are often caused by outdated or corrupted session data in your browser or the Clipchamp desktop app.

Sign out of Clipchamp

Click on your profile icon in the top right corner of the Clipchamp interface and select 'Sign out'.

Clear cache data

If using the web version, go to your browser settings and clear site data and cache for Clipchamp. If using the Windows app, go to Windows Settings > Apps > Clipchamp > Advanced options, and click 'Reset' or 'Repair'.

Restart and sign in

Relaunch the Clipchamp application or refresh your browser, sign back into your account, and attempt to add the Giphy sticker again.

Browser Compatibility: Clipchamp works best in Google Chrome or Microsoft Edge. Using unsupported browsers may cause integration features to fail.

Solution 2

Check Network and Firewall Restrictions

Verifying your network allows you to rule out firewall or VPN settings that might be blocking Clipchamp's connection to Giphy servers.

Solution 3

Use the Manual Download Workaround

Manually downloading and importing your desired GIF avoids the built-in integration entirely, providing a reliable workaround when the API is down.

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Frequently Asked Questions

Why are only Giphy GIFs stuck on importing in Clipchamp?

This happens because Clipchamp relies on an external connection to Giphy's servers to fetch these specific files. If there is a network block, VPN interference, or a temporary outage with the Giphy API, external media will fail to import while native built-in assets load normally.

Does reinstalling the Clipchamp app fix media import freezes?

Yes, if the Clipchamp desktop app has corrupted internal files or outdated cache data, repairing or completely reinstalling the app from the Microsoft Store can restore standard functionality and fix integration bugs.

Can I use animated GIFs in Clipchamp without using the Giphy tab?

Yes. You can bypass the Giphy integration completely by downloading a GIF directly from the web to your computer, and then using the standard 'Import media' button to add it to your project timeline.

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