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How to Fix Clipchamp Video Stuck on 'This Video Is Importing'
Question details
The user is experiencing an issue where a shared Clipchamp video link remains stuck processing with the message 'This video is importing'.
- Product
- Clipchamp
- Device & OS
- not provided
- Scenario
- Sharing an exported video project via a generated link.
- Observed behavior
- The sharing link gets permanently stuck on 'This video is importing' and fails to display the video, even after the export process has finished twice.
Ensure you have a stable and active internet connection, and verify that the browser tab running Clipchamp has not been closed prematurely during the background rendering process.
Reopen the Project and Repeat the Export Process
Force the server to recognize and complete the video processing by re-triggering the export directly from the project timeline.
In some instances, the communication between the local browser rendering and the cloud sharing server encounters a glitch, leaving the sharing link perpetually in an 'importing' state. Re-exporting often pushes the required data to the existing link.
Navigate back to the main Clipchamp dashboard and click on your video project to reopen the editor timeline.
Click the 'Export' button located in the top right corner of the interface and select your desired video resolution.
Keep the browser tab open and active until the export reaches 100% and displays the completion screen.
Refresh the original sharing link. In most cases, the video will now successfully bypass the 'importing' screen and become available for viewing.
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Frequently Asked Questions
Why does my Clipchamp video take so long to process?
Processing time heavily depends on the video's total length, the selected resolution, and your internet upload speed. Complex edits or 4K high-resolution exports require significantly more time to render on Clipchamp's servers.
Will I lose my recent edits if I close and reopen the Clipchamp project?
No, Clipchamp automatically saves your progress and edits to the cloud in real-time. Reopening the project from your dashboard will safely load your latest saved state.
Can I generate a completely new link if the old one remains stuck?
Yes. After re-exporting your video, you can create a brand new sharing link directly from the export completion screen if you prefer not to wait for the original link to update.
