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How to Fix Incorrect Service Times in Microsoft Bookings

Maira Mehtab Sep 22, 2026 869 views

Question details

Users are experiencing an issue where service times are displayed incorrectly, specifically showing availability four hours earlier or later than intended.

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Scheduling appointments or configuring service availability online.
Observed behavior: Service times are displayed with a four-hour offset despite the system having apparently correct date and time zone configurations.

Before you start

Before troubleshooting the application settings, ensure that your computer's local system clock and your web browser's time zone perfectly match your intended scheduling region.

Solution 1Recommended

Review Bookings Time Zone and Service Settings

Check the time zone configurations across the Booking page, staff, and specific services to ensure they are synchronized.

Microsoft Bookings relies on multiple layers of time zone settings. If the main booking page differs from individual staff settings, it can cause offsetting issues for clients viewing the calendar.

Access the Booking Page settings

Navigate to the Microsoft Bookings dashboard and select 'Booking page' from the left-hand menu.

Verify the regional time zone

Expand the 'Region and time zone settings' section and confirm that the correct local time zone is selected for your business.

Check Staff business hours

Go to the 'Staff' tab, select individual staff members, and ensure their designated business hours match the overarching time zone.

Disable automatic customer time zone conversion (Optional)

If you want customers to strictly see your business time zone regardless of where they are, check the box for 'Always show time slots in business time zone' on the Booking page.

Browser Cache: Sometimes outdated browser cache can cause time offsets. Try opening your Bookings link in an Incognito or Private browsing window to see if the issue persists.

Solution 2

Escalate to the Microsoft Tech Community

If internal settings are correct but the four-hour offset persists, the issue may be a backend bug requiring specialist intervention.

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Frequently Asked Questions

Why does my Microsoft Bookings page show a different time zone than my Outlook calendar?

Microsoft Bookings has its own independent time zone setting. You must ensure that the time zone configured under the 'Booking page' settings manually matches the time zone set in your Outlook calendar preferences.

Does the customer's web browser time zone affect the displayed availability?

Yes. By default, Microsoft Bookings detects the time zone of the customer's web browser and automatically translates available time slots into their local time. You can disable this by checking 'Always show time slots in business time zone'.

Can individual staff members have different time zones in Bookings?

Yes, Bookings allows staff members to operate in different time zones. However, if their individual hours are set incorrectly relative to the main business time zone, it can result in unexpected availability offsets for clients.

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