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How to Fix Microsoft Bookings Incorrect Time Zone or Business Hours

Adam Davis Oct 22, 2026 870 views

Question details

The user needs to correct a display issue where Microsoft Bookings shows business hours in the wrong time zone.

How to Fix Microsoft Bookings Incorrect Time Zone or Business Hours

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Setting up or viewing business hours on a Microsoft Bookings page.
Observed behavior: Business hours appear in the wrong time zone; although configured for Pacific Time, correct hours only show when UTC is selected.

Before you start

Verify that your personal Outlook calendar time zone matches the time zone setting applied to your Microsoft Bookings page, as discrepancies here often cause display issues.

Solution 1Recommended

Seek Specialized Assistance from the Microsoft Bookings Community Hub

Because time zone synchronization involves deep business, user, and tenant-level configurations, reaching out to Bookings experts is the most effective way to investigate and resolve this bug.

Time zone discrepancies in Microsoft Bookings can stem from conflicts between a staff member's Office 365 calendar, the specific Bookings page settings, and the overall organizational tenant settings. When basic settings adjustments fail, specialized support is required.

Document your current settings

Take note of your current Microsoft Bookings page time zone settings and the time zone settings of the affected staff members' Outlook calendars.

Visit the Community Hub

Navigate to the official Microsoft Bookings Community Hub via the Microsoft Tech Community website.

Post your detailed issue

Create a new discussion thread. Clearly state that your account is configured for Pacific Time but the correct hours only appear when UTC is selected, so support engineers can investigate your specific tenant configuration.

Check Microsoft 365 Admin Center: Before posting, administrators may want to verify the organization's default time zone settings in the Microsoft 365 Admin Center to ensure there are no overriding rules.

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Frequently Asked Questions

Why is Microsoft Bookings changing my time zone automatically?

Microsoft Bookings may adjust time zones based on the 'Always show time slots in business time zone' setting. If this box is unchecked, the system attempts to display times in the customer's local time zone, which can sometimes cause confusion if their browser time is incorrect.

How do I change the default time zone for my Bookings page?

Open the Microsoft Bookings app, select your Bookings page, navigate to 'Booking page' in the left-hand menu, and scroll down to 'Region and time zone settings' to configure your preferred time zone.

Does my personal Outlook calendar time zone affect Microsoft Bookings?

Yes. Microsoft Bookings synchronizes with staff Outlook calendars to check availability. If a staff member's Outlook calendar is set to a different time zone than the Bookings page, it can cause scheduling mismatches and incorrect availability displays.

Can customers see available appointments in their own local time zone?

Yes, by default, customers viewing your Bookings page will see available time slots automatically converted to their own local time zone, provided you have not forced the page to lock strictly to your business time zone.

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