'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix SharePoint Organization Chart Not Showing Reporting Levels
Question details
The user needs to resolve an issue where the SharePoint Organization Chart web part fails to display the company's reporting hierarchy and levels.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Setting up or viewing the Organization Chart web part on a SharePoint site to visualize the company structure.
- Observed behavior
- The Organization Chart appears empty or does not show the correct reporting levels due to missing manager assignments in user profiles.
Ensure you have administrative access to the Microsoft Entra admin center to edit user profiles. Also, verify that the users attempting to view the chart have the necessary read permissions for the SharePoint site.
Assign Manager Properties in Microsoft Entra Admin Center
The SharePoint Organization Chart relies on the 'Manager' property in Microsoft Entra ID (formerly Azure AD) to build the reporting hierarchy. Populating this field will fix the web part.
Because SharePoint dynamically pulls structural data from your organization's central directory, any missing management links in Microsoft Entra will break the visual hierarchy. By manually assigning managers to each user profile, you restore the data the web part needs to function.
Navigate to the Microsoft Entra admin center in your web browser and sign in using an account with User Administrator or Global Administrator privileges.
In the left-hand navigation menu, go to 'Identity', expand 'Users', and click on 'All users'. Search for the specific employee whose profile needs to be updated.
Click on the user's name to open their profile. Select 'Edit properties' at the top of the profile page.
Scroll down to the 'Job information' section and locate the 'Manager' field. Click 'Change', search for the user's direct supervisor, select them, and save the changes.
Allow up to 24 hours for the updated Entra ID properties to fully synchronize with SharePoint Online. Once the sync is complete, refresh the SharePoint page hosting the Organization Chart web part.
Boost Your Team's Productivity with WPS Office
While Microsoft SharePoint and Entra handle your organizational structure, your team needs a reliable, cost-effective suite for daily document tasks. WPS Office is a powerful, free alternative to Microsoft Office, offering full compatibility with standard formats and a highly intuitive interface to keep your business running smoothly.
- 1. Download the Installer: Visit the official WPS Office website and download the free installation package for Windows, Mac, or Linux.
- 2. Install the Software: Run the downloaded installer and follow the quick on-screen instructions to set up the office suite on your device.
- 3. Open and Edit Your Files: Launch WPS Office to instantly open, edit, and collaborate on your existing Microsoft Office documents without any loss of formatting.
Frequently Asked Questions
Why is the SharePoint Organization Chart completely empty?
An empty chart usually occurs because the 'Manager' property is not populated for the users in your organization's directory. The web part strictly requires this data to establish reporting relationships and draw the hierarchy.
How long does it take for Entra ID changes to appear in SharePoint?
User profile synchronization between Microsoft Entra (Azure AD) and SharePoint Online can take up to 24 hours. If the chart still doesn't update after this period, try clearing your browser cache or removing and re-adding the web part.
Do regular users need special administrative permissions to view the Organization Chart?
No special administrative permissions are needed. As long as users have at least 'Read' access to the SharePoint site and the page where the web part is hosted, they will be able to view the chart.
Can I hide certain users from the SharePoint Organization Chart?
Yes, you can configure the Organization Chart web part settings to exclude specific users. However, if a manager is excluded, their direct reports may also fail to display correctly in the visual tree.
