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How to Moderate Negative Comments in Microsoft Viva Engage
Question details
The user needs to know how to monitor, flag, and moderate negative comments or restricted content within their Viva Engage networks.
- Product
- Microsoft Viva Engage
- Device & OS
- not provided
- Scenario
- Administrators want to implement keyword monitoring and compliance tools to maintain community guidelines and handle inappropriate sentiment.
- Observed behavior
- The tenant requires proper configuration of keyword alerts and may need to evaluate migration to native mode to access full compliance features.
Ensure you have administrative privileges in Viva Engage and verify whether your Microsoft 365 tenant is currently in native mode to fully utilize compliance features.
Configure Keyword Monitoring and Alerts
Use the Viva Engage admin center to set up monitored words, review flagged content, and apply necessary moderation actions.
Viva Engage allows administrators to track specific words or phrases to maintain community standards. When these keywords are used, alerts are generated so admins can review the context and take action. Note that some advanced compliance integrations require the tenant to be in native mode.
Log into your Viva Engage admin center and navigate to the 'Content and Security' section.
Locate the keyword monitoring configuration tool and input the specific negative or restricted words you want the system to track.
Check your configured alerts regularly to review posts flagged by the system.
Assess the flagged posts and choose to edit, delete, or leave the content based on your organization's compliance guidelines.
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Frequently Asked Questions
Do I need to be in Native Mode to use Viva Engage compliance tools?
While basic keyword monitoring may be accessible, migrating your Viva Engage tenant to Native Mode is highly recommended to fully integrate with Microsoft Purview and unlock advanced enterprise compliance features.
Can Viva Engage automatically delete negative comments?
No, the keyword monitoring feature flags restricted content and sends an alert. Administrators must manually review flagged posts and decide whether to edit or delete them.
Where can I find the keyword monitoring settings?
These settings are located in the Viva Engage admin center under the 'Content and Security' menu section.
Does Viva Engage provide automated sentiment analysis?
Yes, depending on your tenant's configuration and available service features, Viva Engage offers sentiment analysis tools to help administrators understand the general mood of community discussions.
