Fix Cannot Access Settings for Yammer All Company Community
Question details
Office 365 administrators are unable to open the settings or modify post restrictions in the Yammer All Company community.
- Product
- Yammer / Microsoft 365
- Device & OS
- not provided
- Scenario
- An administrator is trying to manage the All Company community, such as configuring permissions or restricting posts, but is blocked from accessing the settings.
- Observed behavior
- The settings panel for the All Company community does not open or the administrative options to restrict posts are unavailable, typically due to a Microsoft 365 tenant-level issue.
Verify that you are currently logged in with global administrator or Yammer administrator credentials for your Microsoft 365 tenant, as standard users cannot access these settings.
Create a Service Request in the Microsoft 365 Admin Center
Because this access issue is usually tied to specific Microsoft 365 organization tenant configurations, you must contact Microsoft Support to investigate the backend logs and restore access.
The inability to manage the All Company community is typically linked to backend tenant configurations rather than local software glitches. Standard troubleshooting steps will not resolve this.
Microsoft Support engineers need to review your specific tenant settings and collect diagnostic logs to determine why the requested All Company restrictions are unavailable.
Navigate to the Microsoft 365 admin center in your web browser and sign in using your administrator credentials.
On the left-hand navigation menu, expand the 'Support' section and click on 'New service request'.
Provide a brief description of your issue (e.g., 'Cannot access settings for Yammer All Company community') and follow the on-screen prompts to formally open a support ticket.
Once a support engineer contacts you, cooperate with them to safely extract and provide any requested tenant diagnostic logs to help them resolve the restriction.
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Frequently Asked Questions
Why is the All Company community different from other Yammer communities?
The All Company community is a default group in Yammer that automatically includes all active users in your network. Its settings and permissions are uniquely integrated with your organization's broader Microsoft 365 tenant configurations, making it distinct from standard user-created communities.
Who has the authority to restrict posts in the Yammer All Company community?
Only users holding specific administrative roles, such as a designated Yammer administrator or a Global administrator in Microsoft 365, have the necessary authority to restrict who can post or alter the settings in the All Company community.
How long does Microsoft Support usually take to resolve tenant configuration issues?
Response times can vary based on your Microsoft 365 subscription tier and the complexity of analyzing the tenant diagnostic logs, but initial contact for business support requests is typically made within 24 hours.
