'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix OneDrive Camera Upload Skipping iPhone Videos
Question details
The user is experiencing an issue where OneDrive Camera Upload reports a batch as complete but skips certain iPhone videos, specifically those saved from the PlayStation app.
- Product
- Microsoft OneDrive
- Device & OS
- iOS / iPhone (iPhone 14 and iPhone 16)
- Scenario
- Automatically backing up a batch of photos and videos from an iPhone to OneDrive via the Camera Upload feature.
- Observed behavior
- OneDrive successfully uploads larger videos but skips smaller game-capture videos from the PlayStation app, while still reporting the batch upload as completely finished.
Ensure your iPhone is connected to a stable Wi-Fi network and verify that the OneDrive app has been granted full access to your photos and videos in iOS Settings.
Verify File Format and Change the Save Folder
PlayStation app videos might be saved with unsupported metadata or in a non-standard folder that OneDrive fails to scan. Moving them to a new folder can trigger the upload.
OneDrive's Camera Upload relies on standard iOS folder structures and supported file types to identify media. If an app like the PlayStation app saves files in a unique way or uses unsupported formats, OneDrive may skip them despite reporting a completed batch.
Open the native Apple Photos app on your iPhone and find the specific videos generated by the PlayStation app that were skipped by OneDrive.
Select the problematic videos, tap the Share icon, and choose 'Add to Album' to save them into a newly created standard album.
Confirm that the videos are in a standard format (like MP4 or MOV). If they are in an unsupported proprietary format, use an iOS video conversion tool to convert them.
Open the OneDrive app, navigate to the newly created album or folder, and manually select the files to upload them to your cloud storage.
Reset OneDrive and Test with a Single Account
Having both business and personal OneDrive accounts signed in on the same iPhone can cause syncing interference.
Try WPS Office for Seamless Document Management
If you are exploring alternatives to the Microsoft Office ecosystem, consider switching to WPS Office. It is a free, lightweight alternative offering a familiar UI, seamless migration, and excellent compatibility for all your everyday productivity tasks.
- 1. Download WPS Office: Visit the official WPS website or your device's app store to download the application for free.
- 2. Install and launch: Follow the simple on-screen instructions to install the software, then launch WPS Office.
- 3. Start creating: Open your existing Microsoft Office files or create new documents, spreadsheets, and presentations immediately.
Frequently Asked Questions
Does file size cause OneDrive to skip certain videos?
Generally, no. In this scenario, OneDrive successfully processed 12 larger videos in batches but skipped smaller PlayStation game captures. The issue is usually tied to the file's metadata, format, or the specific folder it is saved in rather than its size.
Why do PlayStation app videos fail to upload to OneDrive?
PlayStation app videos might contain unique metadata or be saved into a custom iOS folder structure that OneDrive's Camera Upload feature does not automatically scan. Moving them to a standard album often resolves this.
Can multiple OneDrive accounts cause upload interference on iOS?
Yes. Having both a business and a personal OneDrive account active on the same device can sometimes cause synchronization conflicts. Testing the upload with only one account signed in can help identify if this is the cause.
