Fix Microsoft Email Images Saving as JSON Instead of JPEG
Question details
The user needs to correctly download images from Microsoft 'Your Memories on This Day' emails, as they are currently saving in the wrong file format.
- Product
- Webmail / Browsers
- Device & OS
- not provided
- Scenario
- Downloading memories and images from a Microsoft email opened in webmail (like Gmail) using a browser such as Microsoft Edge.
- Observed behavior
- When attempting to save the image using the 'Save image as' browser context menu, the file is saved with a .json extension instead of a standard image format like JPEG.
Verify whether this issue happens with all images in the email or just specific ones, and ensure your web browser is updated to the latest version.
Manually Select the JPEG Format During Save
Override the browser's default file type selection in the save dialog to force the image to save as a standard JPEG file.
Sometimes browsers dynamically misinterpret embedded email images as web objects rather than standard pictures. Manually specifying the format in the save dialog easily resolves this.
Open your email, locate the image you want to download, right-click on it, and select 'Save image as' from the context menu.
In the Save dialog window, look for the 'Save as type' or 'Format' dropdown menu and change it from the JSON format to 'JPEG image'.
Choose the 'Downloads' folder (or your preferred location) on your computer and click the 'Save' button.
Use the Edit Image Feature to Export
If directly saving fails, use the browser's built-in image editor to open the picture and export it locally as a standard image format.
Manage Documents and Images Seamlessly with WPS Office
While resolving browser download issues, consider optimizing how you work with your downloaded files. WPS Office is a powerful, free alternative to Microsoft Office that allows you to easily insert, edit, and arrange your saved JPEGs within professional documents.
- 1. Download the software: Visit the official WPS website and click 'Download WPS Office Free' to get the installer for your operating system.
- 2. Install WPS Office: Run the downloaded installer and follow the on-screen instructions to set up the suite on your computer.
- 3. Insert your downloaded images: Open WPS Writer or Presentation, navigate to the 'Insert' tab, select 'Pictures', and choose the JPEGs you downloaded from your emails.
Frequently Asked Questions
Why do downloaded email images save as JSON files?
This happens when the webmail client or browser incorrectly parses the dynamic styling or metadata code behind the image, attempting to save the web data structure (JSON) rather than the actual image content.
Can I simply rename the .json extension to .jpg?
No. Renaming the file extension will not work because the downloaded JSON file contains text-based code, not actual image pixel data. You must re-download the file using the correct 'Save as type' setting.
Does this issue only occur in Microsoft Edge?
While it is frequently reported when using Gmail within Microsoft Edge due to specific browser rendering behaviors, similar metadata saving glitches can occasionally happen in other web browsers as well.
