Fix Microsoft 365 Not Working Despite Active Paid License
Learn how to troubleshoot and fix Microsoft 365 applications and OneDrive not working or failing to load even when you have an active, paid subscription.
Read more ›Login & Account Issues
Short fixes for Office sign-in problems—account loops, MFA, multiple Microsoft accounts, Outlook login, and activation warnings.
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13110 ResourcesHow to Fix the Get Genuine Office Message in Microsoft 365
Learn how to resolve the 'Get Genuine Office' warning in Microsoft 365 by verifying your subscription, removing conflicting versions, and reinstalling.
Read more ›How to View Your Microsoft 365 or Office Subscription Invoice
Learn how to easily view and download your Microsoft 365 or Office subscription invoice. Follow our guide for both Business and Family plan billing history.
Read more ›Is an Outlook.com Exchange Account Personal or Organizational?
Learn why your Outlook.com email address shows as a Microsoft Exchange account and how to tell if it's a personal, work, or school organizational account.
Read more ›How to Reset an Employee Password When MFA Uses a Personal Phone
Learn how to reset a former employee's password and recover administrative access in Microsoft 365 when MFA is linked to their personal phone.
Read more ›How to Fix OneNote Still Reporting Insufficient Storage After Purchase
Learn how to troubleshoot and resolve OneNote synchronization errors when your account still reports insufficient storage after a Microsoft 365 or storage purchase.
Read more ›Fix Microsoft Learn Login Error Preventing Sign-In
Having trouble signing into Microsoft Learn? Discover why the login error occurs across browsers and learn how to contact support to restore account access.
Read more ›Why Exchange Administrators Cannot Reset Microsoft 365 User Passwords
Learn why Exchange Administrators lack permissions to reset user passwords or block sign-ins in Microsoft 365, and discover how to assign the correct admin roles.
Read more ›How to Share Microsoft Office 2021 Across Multiple Windows Accounts
Learn how to install and use a single Microsoft Office 2021 one-time purchase across multiple Windows user accounts on the same computer.
Read more ›How to Authenticate OneDrive and SharePoint While Traveling Overseas
Learn the best ways to manage two-factor authentication (MFA) for OneDrive and SharePoint while traveling internationally using the Authenticator app or local numbers.
Read more ›How to Fix Microsoft Phone Verification Failing When Changing Sign-In Methods
Unable to receive SMS texts or voice calls for Microsoft MFA? Learn what causes verification failures and how to resolve them when changing sign-in methods.
Read more ›How to Choose the Right Microsoft Office Version for a Local PC Installation
Compare Microsoft 365 subscriptions and Office Home & Business one-time purchases to choose the best local PC installation for Word, Excel, PowerPoint, and Outlook.
Read more ›How to Find a Microsoft Billing Receipt for an MSFT E0100KOFUR Charge
Learn how to locate the billing receipt for an MSFT E0100KOFUR credit card charge by checking your Microsoft account order history and Office subscription page.
Read more ›Fix Office One-Time Purchase License Expiring Error
Learn how to fix the issue where your Microsoft Office one-time purchase license says it is expiring. Verify your account and restore your perpetual license.
Read more ›How to Fix Microsoft 365 Installed Instead of Office 2019
Learn what to do if Microsoft 365 is installed on your computer when you expected to purchase Office 2019. Find out how to verify your license and reinstall.
Read more ›Fix Teams Phone Nonprofit Calling Plan Missing from Microsoft 365 Purchase Services
Learn what to do if the Teams Phone Nonprofit Calling Plan for the UK and Canada is missing from the Microsoft 365 admin center. Discover troubleshooting steps and support options.
Read more ›How to Use One Microsoft 365 Subscription with Two Apple IDs
Learn how to use a single Microsoft 365 subscription across multiple Mac and iPad devices with different Apple IDs. Activation depends on your Microsoft account.
Read more ›How to Fix Microsoft MFA Not Sending Authentication Codes or Calls
Not receiving Microsoft MFA verification codes, texts, or calls? Learn how to check for service outages and troubleshoot multi-factor authentication delivery issues.
Read more ›Keep working while you fix sign-in
Download WPS Office free and open Word, Excel, PowerPoint, and PDF files locally while account issues are resolved.